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Nilesh Surana

Head of Marketing • CustomerSuccessBox

36 Followers • 70 Following • View profile

Nilesh Surana in Customer Success Software, Customer Experience, Customer service Jul 31, 2018 · 4 min read

First 90 Days Plan for Customer Success Management

Congrats on deciding to set up a customer success management practice at your StartUp. You have decided to invest in customers, helping them derive more value from your product. But the question remains — where to begin? This 90 day roadmap will help …

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Nilesh Surana in Customer Success Software, Customer Experience, Customer service Jun 16, 2018 · 2 min read

Top Customer Success Resources in 2018

What’s one thing that SaaS companies have in common other than subscription-based business models? Yes, you guessed it right. Customer Success. Customer Success is a relatively new field for growing SaaS business. We keep coming across people who are u…

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Nilesh Surana in Customer Success Software, Customer Experience, Customer service Apr 10, 2018 · 4 min read

The Essential Guide to Buying a Customer Success Platform

The original guide was published here . About buyer’s guide Customer Success is a relatively new approach for growing SaaS business. We continue to come across people who are unsure of how they should go about customer success as a practice and how s…

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Nilesh Surana in Customer Success Software, IT - Information Technology, Customer Experience Mar 29, 2018 · 1 min read

CustomerSuccessBox raises $1Mn from pi Ventures, Axilor Ventures

CustomerSuccessBox, an ‘actionable’ customer success platform for B2B SaaS (software-as-a-service) companies, has raised $1 Mn in a Pre Series A round of funding led by early-stage venture fund pi Ventures and Axilor Ventures. As per the official sta…

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Nilesh Surana in Customer Success Software, Customer Success Manager, Customer Experience Nov 27, 2017 · 2 min read

5 Steps to defining a Perfect Customer Onboarding process for a SaaS Customer

This blog was originally published here . Customer onboarding is the key to increasing LTV and reducing customer churn in SaaS. Seeds of retention are sown a lot sooner than what most SaaS businesses think. Maximum churn for SaaS customer happens in the…

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Nilesh Surana in Customer Success Software, Customer Success Manager, Customer Experience Nov 22, 2017 · 1 min read

Top Customer Success Softwares

Akita ( Small to Medium Enterprises ) Akita's customer success platform helps you to monitor account health and customer interactions to reduce churn and increase revenue. Amity ( Small to Medium Enterprises ) From chaos to customer success, Amity's…

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Nilesh Surana in SaaS, Customer Success Manager, Customer Experience Nov 22, 2017 · 1 min read

What are the customer success parameters to reduce churn?

We live in a subscription economy. Everything is available at $ per month. For SaaS businesses, 80%-95% of the LTV is locked in the recurring revenue. So, it is important to understand the type of churn which your business is facing. There are three types…

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Nilesh Surana in SaaS, Customer Success Manager, Customer Experience Nov 3, 2017 · 1 min read

Ten Interview Questions for Customer Success Manager (CSM)

This blog was originally published here . Here are the top ten interviews questions you can ask Customer Success Manager candidates before your hire them. Check Customer Success understanding : What is Customer Success and why is it needed? What will…

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