I have over 3 years of experience working with technical customer support for technology products in a busy working environment in English, Spanish and Portuguese. I´m interested in working in an international environment, and in finding sensitive and creative ways to communicate with customers.

Experience

  • Customer Service Representative - CSR

    at Easy Tax, Vienna (Austria)

    July 2019 - September 2019

    Wien

    - Welcoming and servicing of Passengers (m/f) in English, Spanish and Portuguese. - Management of the waiting lanes to optimize the flow of passengers in the Easy Tax lobby. - Assistance in preparing the necessary documents for Customs validation (tax-free form, original invoice, etc.) - Scan of all the required documents (E.g.: passport, invoices, tax-free forms, etc.) - Contact person for tour guides and their tour groups. - Forwarding to a free service desk.

  • Customer Service Representative - CSR

    at Arvato Bertelsmann

    October 2016 - October 2018

    Lisboa

    - Contact person for Xbox and Microsoft customers with doubts, technical and/or financial issues. - Calming customers over troubles related to products and purchases. - Escalating financial cases technical issues. - Helping customer solve a variety of products issues and assuring customer satisfaction.

Education

  • BACHELOR´S DEGREE

    at Centro Universitário SENAC

    2008 - 2012 (4 years) São Paulo

Services offered

  • Customer Service Representative - CSR

    -Contact person for customers with doubts, technical and/or financial issues.

Languages

  • German Elementary

  • Portuguese Native

  • English Native

  • Spanish Negotiation

Hives