Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Vienna


For Current Gilead Employees and Contractors:
Please log onto your Internal Career Site to apply for this job.

Job Description

Gilead Sciences, Inc. is a research-based biopharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and experimental drug candidate, we seek to improve the care of patients suffering from life-threatening diseases around the world. Gilead's therapeutic areas of focus include HIV/AIDS, hepatitis, serious respiratory, cardiovascular, and metabolic conditions, cancer and inflammation.

Gilead Sciences GesmbH is an exceptionally successful affiliate with impressive perspectives in existing and future therapeutic areas.  Recent and upcoming product launches in the areas of hemato-oncology, HIV, NASH and inflammation have seen the demand for Gilead Sciences therapies grow even further.  The Austrian operation is a key contributor among the subsidiaries in the EMEA Region 1.  In order to support the commercial growth of the organisation, we now need to hire an Associate Director, Commercial Operations.  

Specific Responsibilities and Skills

The AD, Commercial Operations is reporting directly into the GM. We are looking for an advanced expert and experienced leader who will manage projects of significant complexity, requiring substantial cross-functional collaboration, with a customer service specialist (contractor) reporting into this role.

The position leads the Commercial Excellence, Distribution and Customer Services functions. This will involve covering a very broad range of responsibilities including forecasting, market research, the development and execution of sales force effectiveness strategies and incentive schemes.  In addition, the position resumes responsibility and oversight in the management of the Gilead Austria supply chain, third party logistic partner and customer services management. The role will play a significant and important role in the Commercial Organisation, liaising extensively with the business unit teams and leads as well as close collaboration with the functions Finance, Development Operations (Regulatory, PV) and the GM. The Associate Director Commercial Operations will also play a significant part in designing new ways of working which will make a real impact on the success of Gilead Sciences in the Austrian Pharmaceutical and Life Sciences Markets.

Gilead Sciences GesmbH is located in Vienna, close to the UNO City.

Essential Responsibilities:

Commercial Excellence:

- Advise BUs and GM on commercial excellence aspects of the business.
- Come up with proposals for business process improvements proactively.
- Appropriately challenge and guide BU teams based on thorough business analytics.
- Lead the business analytics processes for budget planning, last estimate generation and market reviews (management of patient models, forecasting, market sales and registry data analysis and interpretation).
- Manage performance reporting including development and maintenance of various dashboards and management of HQ reporting (“ARC”).
- Management of operational effectiveness planning and reporting, with a special focus on sales force.
- Management of sales force incentive schemes and processes.
- Oversight of all local market research projects, advise and contribute to specific MR projects. Management of data vendors, including purchasing (screening, selection, negotiation and purchasing of qualitative and quantitative research data).
- Champion for local implementation of Gilead owned selling model “ELITE-P”.

- Training: Coordinate and contract commercial trainers based on BU needs, ensuring alignment on approaches across BU, be the link with HQ, be aware of what is going on in other countries/listening to the needs from the field and BUD, and facilitate solutions to be implemented by experts.

- Coaching: Provide the framework/process, supporting the BUD capabilities development through external/SP trainers and resources, providing the relevant tracking tools.

- X-Functional Key Account Management: Ensure process is understood and followed (right structure, right approach and tools, right members, right meeting frequency, right monitoring) and look at the required capabilities to be developed.

Distribution and Customer Service:

- Leadership of one customer service specialist (contractor).
- Flawless cooperation and communication with resp EMEA HQ functions.
- Monthly demand forecasting in collaboration with BUs.
- Returns and complaint management.
- Effective communication with customers and partners in the distribution chain.
- Management of the 3PL (third party logistics partner).
- Month closure management and daily ex-factory sales administration and reporting.

Knowledge, Skills and Experience:

- Typically requires an academic degree with an emphasis in business, scientific or liberal arts or equivalent and significant relevant experience in the pharmaceutical industry including having familiarity with marketing, strategy, sales and commercial policies.
- A strategic thinker with the ability to formulate, develop and execute operational marketing strategies that take into account different country situations and portfolio trade-offs.
- Experience in forecasting, market research and pharmaceutical sales force effectiveness.
- Product launch experience ideally at within specialist care and across international markets.
- Demonstrate in-depth knowledge of relevant software systems and platforms.
- Able to prioritize activities and allocate time to different assets.
- Strong interpersonal skills are needed with the ability to lead and build working relationships internally and externally.
- Requires proven communication skills with an ability to efficiently and productively communicate both orally and in writing with fluidity in English.
- Demonstrated ability to manage budgets is required. 
- Must have demonstrated excellence in project management and effectively managing multiple projects and priorities. 
- Ability to lead in a matrix team. 
- Ability to recognize and interpret business issues/opportunities and recommend solutions through analysis.
- Ability to assume full responsibility for accuracy, reliability, and timeliness of deliverables completed
- Ability to effectively communicate technical and qualitative information to non-technical executives through interpersonal, verbal, and written channels.
- Ability to manage projects and multi-task in a deadline-intensive environment.
- Must have the ability to use analytical tools and the ability to conduct analysis. 
- Knowledge and experience of digital channels utilization would be preferred.

Gilead Values:

- Integrity (Always doing the right thing)
- Teamwork (Collaborating in good faith)
- Excellence (Working at a high level of commitment and capability)
- Accountability (Taking personal responsibility)
- Inclusion (Encouraging diversity)

The minimum salary for this position is EUR 70.000, with a flexibility for higher salary based on qualification and experience.

Equal Employment Opportunity (EEO)
It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company.  Except if otherwise provided by applicable law, all  employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws).  Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.

For Current Gilead Employees and Contractors:
Please log onto your Internal Career Site to apply for this job.

About the company

Together we deliver life-saving therapies to patients in need. With the commitment and drive you bring to the workplace every day, you will be part of a team that is changing the world and helping millions of people live healthier, more fulfilling lives. Our worldwide staff of more than 8,000 people is a close community where you can see the tangible results of your contributions, where every individual matters, and everyone has a chance to enhance their skills through ongoing development.

Our scientific focus has resulted in 23 marketed products that are benefiting millions of people, a pipeline of late-stage drug candidates and unmatched patient access programs to ensure medications are available to those who could otherwise not afford them.

Today, Gilead's research and development effort is the largest it has ever been evaluating compounds with the potential to become the next generation of innovative therapies for HIV/AIDS, liver diseases, cancer, inflammatory and respiratory diseases and cardiovascular conditions. The commercial success of Gilead's portfolio of 23 products has provided the company with the vital resources to support the development of new therapeutic advancements.

Working at Gilead provides you with plenty of opportunities for career advancement in a growing and agile environment while working with highly respected teams.

We would like to invite you to be a part of an organization that has helped millions of people around the world live healthier and more fulfilling lives

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