Experience

  • Student HQ & Library Services Administrator

    at Swinburne University

    February 2019 - at Present

    State of Victoria

    ● Helping students navigate all aspects of being a student at Swinburne University ● Ability to manage high pressure situations during peak season and acting as concierge to triage enquires. ● Creating and implementing strategies to improve overall student experience ● Assisting students with enrolment and course amendment ● Demonstrated use of multiple programs such as Customer one, Student One, Finance One to assist with multiple student enquires.

  • Beauty Advisor

    at Sephora

    August 2018 - April 2019

    State of Victoria

    ● Demonstrated application techniques to achieve desired looks. ● Analysed customer skin to assess unique conditions and skin type. ● Cultivated productive and positive relationships with customers built on loyalty and service. ● Met or exceeded sales goals on a regular basis. ● Recommended appropriate products to meet customers' individual needs. ● Arranged merchandise to present visually appealing displays that drive sales. ● Maintained counter and display areas in a clean and neat fashion.

  • Promotions And Events Officer

    at Swinburne University of Technology

    July 2017 - January 2018

    State of Victoria

    - Conducted post-event evaluations to research new opportunities for future clients and events. -Planned and assisted with the entire lifecycle of numerous university campus events. -Created detail event proposals and conducted venue research including liaising with all types of clients (suppliers, students, staff and contractors). -Responded to customer requests via telephone and email. -Manage all pre-event planning e.g. preparing external speakers, briefing staff members, and delegating tasks prior to the day. -In charge of organising car parking, traffic control, security and first aid facilities, along with OH&S compliance. -Management of event ticketing programs (Try Booking) for large scale events. -Oversee the set-up and pack-down of events, clearing the venue efficiently.

Education

  • Bachelors Degree in Business/Communications

    at Swinburne University of Technology

    2014 - 2018 (4 years) State of Victoria

Languages

  • English Native

Hives