• Intern - ICT Support Engineer

    at TeQwise

    May 2018 - August 2018

    State of Queensland

    • Answer incoming calls and create tickets as required; Accept ownership of tickets and resolving in a timely manner • Provide technical support over the phone using remote support tools • Monitor the IT Support queue and work on Severity 3 IT Support tickets (FIFO) for timely closures • Escalate all tickets with Severity 2/1 in the queue to Level 2 team straightaway • Hardware configuration and troubleshooting • Assist with hardware deliveries, packing/ unpacking, organising deliveries • Other general office duties and tasks as required or allocated to me


  • Information Systems

    at University of Southern Queensland

    2015 - 2017 (2 years)


  • English Native