• Customer Engagement Executive

    at SAP

    July 2019 - at Present

    State of New South Wales

    • Understand customers’ end to end business processes. • Conducting value based solution presentations. • Responsible for increasing customer retention, renewals and upsell/cross sell by building strong relationships with key customer stakeholders. • Ensure enhanced customer adoption to maximize the value derived. • Lead Customer Escalations.

  • Product Owner | Product Manager

    at SAP

    January 2015 - July 2019

    Bangalore Urban - Karnātaka

    • Experience working on web (SaaS) and mobile offerings. • Defining the Product roadmap, user stories, backlog definition, analyzing & prioritizing requirements (using JIRA). • Leading strategic customer engagements to identify, prioritize & document business requirements. • Driving conceptualization, product viability and development of product across Engineering, User Experience (UX), QA & Knowledge management. • Experienced in Prototyping & Design thinking. • Working with UX Designers to deliver quality & beautiful consumer grade UX applications. • Acting as voice of customer, understanding their pain points & managing expectations. • Sourcing customer feedback and implementing relevant feedback. • Ability to collaborate with internal & external stakeholders across management hierarchies. • Working in Agile development model with cross-functional teams. • Creating product awareness and go to market excellence by preparing Rollout collateral.

  • Product Manager

    at SAP

    October 2008 - December 2014

    Bangalore Urban - Karnātaka

    • Creating Specifications, Release & Product backlog prioritizing & delivery of the same. • Working in Agile development model with cross disciplinary & cultural teams. • Lead multiple end to end product features development from concept to release. • Owned and Delivered CRM Mobile apps for sales representatives for efficient work processes. • Active onsite & offsite go-live support for customers. • Experience in preparing and presenting testing strategies & plans. • Expert testing & Sign-off of the product capabilities. • Lead various customer engagement initiatives (CEI). • Supported Presales & Sales teams for various CRM deals. • Domain knowledge of Sales & Service processes. • Experience customizing/configuring & set up of SAP CRM Sales & Service.


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