Experience

  • Business Analyst

    at American Express

    April 2012 - December 2016

    State of New South Wales

    Responsible for the procedural governance of all GSN teams (Consumer, Corporate, Authorisations, Fraud, Merchant & Collections Operations) throughout the Japan Australia Pacific Asia (JAPA) region to ensure audit readiness at all times by project managing various initiatives and gap closure efforts throughout the region to ensure operational partners are equipped with compliant procedures in line with various risk and/or regulatory requirements and strategies.

  • Business Analyst

    at American Express

    July 2007 - April 2012

    State of New South Wales

    Responsible for formation and execution of key Operations, Risk & Compliance initiatives that were link to strategic objectives, organisation planning and customer needs; navigated the delivery of change management programs; undertaken consultation and review of existing programs or processes, and managed outcomes that meet business requirements for efficient running Operations.

  • Business Analyst

    at American Express

    July 2000 - January 2007

    State of New South Wales

    • Lead projects of transformation and business process re engineering for Australia and Asia markets Credit Operations. • Managed relationships between key stakeholders (Regional Credit Operations, Risk Management, Compliance, Technology, ICSS Marketing) to translate business requirements into solutions and track key milestones. • Provided subject matter expertise on Regional/International projects impacting credit operations performance (KPI) by conducting in house and in market reviews and put in place measurable action plans.

  • Team Leader

    at American Express

    February 1997 - July 2000

    State of New South Wales

    Lead team in driving back office function providing services to Australia, New Zealand card members. Direct reports – 15 Team members

Education

  • Bachelors of Art

    at University of Delhi

    1980 - 1983 (3 years) North Delhi - Delhi

Languages

  • English Native

  • Hindi Native

  • Punjabi Conversation

Hives