Experience

  • Service Transition Manager

    at NBN Co

    January 2018 - at Present

    State of New South Wales

    Manage the presales transition of our enterprise customers onto our business products and services platform via tripartite engagement. Ensure requirements, solution and scheduled support are delivered on time at a high standard. Responsible for working with a Retail Service Provider (RSP) and their end-user’s delivery teams to ensure enterprise and corporate organisation's successfully transition. Work closely with the nbn's cross-functional teams to help ensure they deliver quality solutions that support positive RSP and end-user experiences. Contribute to the transition approach, management and planning of overall solution that may include a proof of concept or trial.

  • Service Delivery Manager & Vendor Management

    at Dimension Data

    February 2015 - January 2018

    State of New South Wales

    Service Delivery Manager and Vendor Management, with the ability to deliver end to end client services from commencement, bidding (pre-sales). Co-ordinating with various design implementation teams to roll out of customer products, services and solutions. For more than 18 years, I have delivered post sales technical support for Corporate and Enterprise customers and developed expertise in vendor management. I am committed to providing a high level of customer service and collaborating with other groups to promote and accelerate a team-oriented environment. Focused and values driven

  • Service Delivery Manager

    at Optus

    May 2006 - May 2014

    State of New South Wales

    Extensively worked in a post-sales environment focusing on the project delivery, performance, maintenance, support and the growth of the customer network infrastructure. Co-ordinated with various stakeholders during the implementation and delivery of the various services and solutions. Prepared management reports and interacted with all C- levels professionally and proficiently.

Education

  • Diploma

    at TAFE

    1998 - 2002 (4 years) State of New South Wales

  • Network Support

    at TAFE

    1998 - 2002 (4 years) State of New South Wales

  • Bachelor Degree

    at Mysore University

    1983 - 1986 (3 years) State of New South Wales

Languages

  • English Native

  • Kannada Native

Hives