Experience

  • Workplace Experience Specialist

    at Commonwealth Bank

    May 2018 - at Present

    State of New South Wales

    • Developing relationships with building occupants to enhance collaboration, manage requirements and resolve issues in the activity based work environment. • Liaise directly with internal stakeholders up to a senior level, external contractors and the wider Group Property teams to in order to support the business. • Maintain Group WH&S procedures, identify areas of risk and provide proactive solutions. • Support and educate stakeholders on the use of support tools e.g. Group Property App and assist to manage these requests • Assist the Space Planning team with population management, both individual and team requests while identifying channel opportunities and overcrowding • Conduct activity based working building inductions and training • Assist in the implementation of standard operating procedures in order to maintain consistency across ABW buildings • Building events & pop ups

  • Event Coordinator

    at Commonwealth Bank

    June 2015 - April 2018

    State of New South Wales

    • Appointed as Events Coordinator to manage all activity on our client floors, this includes the management of the total experience clients have in our venue. • Manage events from concept to execution this includes creative concept & design, spacial planning & event management. • Understanding the capabilities of meeting rooms to liaising with clients. • Managing customer expectations and providing proactive alternatives and solutions. • Liaising with customers to ensure all information relating to their booking is captured. • Support & manage client specific requirements & requests. • Collaborate with our internal teams & external vendors to provide and execute well run events, engagements, meetings etc. • Detailed run sheets. • Manage effective communication between reception, concierge, kitchen and AV teams Achievements: • Client Services, Silver Award: Recognised for service excellence and dedication, October 2017

  • Assistant Venue Manager

    at Trippas White

    November 2012 - May 2015

    State of New South Wales

    • Role included the general management of the Sydney Botanical Gardens Restaurant • Lead the team in the delivery of conferencing, events, functions and the management of general business operations e.g. marketing, training, staff management, budgets etc. • Managed customer and business relationships Achievements: • Promoted from Venue Supervisor to Venue Manager in January 2014 • Ran various training sessions for the group nationally • Asked to represent and attend the MEA Awards for the group in order to accept an award • Representing the company at various levels e.g. trade shows, industry events, etc.

  • Conference Events Manager

    at Wyndham Resort & Spa

    July 2010 - October 2012

    State of Western Australia

    Conference & Events Manager Jul 2010 – Oct 2012 • Responsible for the day-to-day operations for the business which included all functions (from meetings to weddings), recruitment, training of all new and existing staff and budgets, etc. for Wyndham in Dunsborough, WA. • Maintain and build relationships with clients was key to the role in order to generate repeat business. • Purchasing and the procurement of stock and stationery for the effective running of functions and the business. • Developing the marketing through various channels for the business as well as assisting in the sales and achieving targets set for the company. • Provide relief support to reception as well as working with Front Office to meet occupancy projections. • Developing and reporting on budgets for the business as a whole as well as client budgets. Achievements: • Increased revenue by 8% in 2011 and a further 12% in 2012 • Asked to attend training to be groomed into management position

  • Business Development; Marketing Manager

    at Gearhouse

    July 2007 - May 2010

    Gauteng

    • Appointed Financial & Events Administrator for Gearhouse, contracted to run the Sandton Convention Centre in Johannesburg, South Africa. • Manage events and overall office support for the business, which supplies technical equipment to corporates across Africa. • Develop a schedule of events as well as monitor all correspondence with clients and technical sales teams. • Manage all financial aspects of projects e.g. invoicing, raising of purchase orders, reconciliations of accounts and commission, etc. • Prepare and distribute reports. • While performing role as Acting Inhouse Venue Technical Management (IVTM): • Oversaw the quotation process within the IVTM Sandton Convention Centre branch • Check and authorise quotations prepared by administrative staff • Supervise the revision of quotations to fit budget constraints or changed specifications Achievements: • Appointed as Acting Inhouse Venue Technical Management (IVTM) during restructuring

  • Banqueting & Office Assistant

    at Chelsea Village (Chelsea Football Club)

    January 2005 - December 2006

    London

    • Appointed Banqueting & Office Assistant as part of the Matchday Catering Team for Chelsea FC, UK. • Assist with the catering and general service on the actual matchday for directors dining in the VIP boxes. • Provide general back office support. • Set up of meeting rooms on non-matchday. • Set-up of banquet halls and rooms, before matchday. • Coordinated all private functions e.g. weddings, dinners, birthday parties, etc. • Coordinated all business functions e.g. presentations, training, conferences, sales promotions, etc. • Assisted in coordinating press launches. • Selecting venues and organizing room layouts, equipment, menus and timetables.

Education

  • Higher Diploma in Hotel Management

    at The International Hotel School

    2002 - 2004 (2 years) Gauteng

Languages

  • English Native

Hives