Experience

  • Collections Offier

    at Probe

    September 2018 - October 2019

    State of Victoria

    1. Perform telephone debt recovery and customer service activities. 2. Answer incoming and make outgoing calls in a professional and compliant manner. 3. Ensure the privacy of the customers are maintained at all times by adhering to the Privacy Act and ACCC and Legislative requirements. 4. Ensure accuracy of the details provided to the customers. 5. Negotiating payments of outstanding debts and arranging full payment or suitable payment plans in a respectful manner. 6. Ensure to keep a record of all payments collected over the phone from the debtors. 7. Handled and addressed customer inquiries within the set time frame through phone call or email. 8. Perform various other recovery functions under the direct supervision of and as requested by the team supervisor. 9. Liaising directly with the clients with regards to the disputes raised by the debtors and resolve issues.

  • University Buddy

    at University of South Australia

    November 2015 - November 2017

    State of South Australia

    1. Assisting students with enrollment 2. Helping students arrange their study plans for the year 3. Helping students on any other academic related inquiries face to face and over the phone. 4. Student ID cards creation and renewal 5. Assisting team leader with student file managements 6. Front desk assistant in student inquires, cash handling

  • Senior Collections Advisor

    at National Development Bank Plc

    January 2007 - December 2014

    Western Province

    1. Assisted the Unit head with the overall administration of the Collections unit of the department 2. Assisting customers with their inquiries and ensuring the inquiries to be addressed with the timeline. 3. Addressing customer inquiries, through telephone calls, visits and e-mails. 4. Ensuring that Customers repayments are in an orderly manner and advise Customers to settle the due promptly. 5. Follow up on Customers who do not adhere to the payments agreement and ensure the payments made on time. 6. Formulated reports to the Management 7. Conducted training for collections department staff on following: • Job/product/process related knowledge • The initial training for the newly recruited staff members • Negotiation Skills • Communication skills & Proposal writing 8. Ensured that necessary processes are followed and maintained by the team members for an excellent audit rating 9. Handled and addressed customer inquiries within the set time frame

  • Customer Service Executive

    at HSBC Data Processing Lanka Limited

    October 2005 - December 2006

    Western Province

    1. Reviewing customer applications and emptying data to the bank systems. 2. Ensuring the customer inquiries are possessed with in a given period. 3. Accounts opening 4. Placement and Renewal of Fixed deposits 5. Account Maintenance 6. Account Closures

Education

  • Bachelors Degree

    at University of South Australia

    2015 - 2017 (2 years) State of South Australia

  • Advanced Diploma

    at The Association of Business Executive United Kingdom

    2006 - 2010 (4 years) Western Province

Services offered

  • Customer Service

    I started my career as a customer service executive and continued on the same up to date.
    The type of work I engaged in was different but was relating to ensuring excellent customer service at all times. I like to work people and engage with them. Together with this I was offer:

    • Have excellent phone communication skills and manner
    • Good team player with developed interpersonal skills
    • Excellent in multitasking
    • A suitable adaptor to changes and ability to learn new things quickly
    • Leadership skills
    • People management skills
    • Problem-solving skills
    • Experience in Customer service
    • Excellent computer skills including Microsoft Excel, Microsoft Office

Languages

  • English Conversation

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