Experience

  • IT Consultant

    at INS Consulting

    October 2018 - December 2018

    State of Victoria

    • Providing remote desktop, server and cloud support across Microsoft based products including Windows 7-10, Server 2008 – 2016, Office 2013 – 2016 and Office 365 at level 1/2 to Australian customers via AutoTask system and TeamViewer • Providing level 1 and 2 network support across WatchGuard Firebox, HP Switches and Watchguard WAPs. • Managing, maintaining and motoring customers’ systems including networking infrastructure and whole applications as a local IT administrator. • Creating client summary site documentation and keeping it up to date on a central documentation platform • Implementing ICT policies and procedures • Providing training to application users and managers

  • SKYPE FOR BUSINESS SPECIALIST

    at BOSCH ENGINEER AND BUSINESS SOLUTIONS VIETNAM

    August 2017 - November 2017

    Ho Chi Minh City

    • Take responsibility in operating of Skype for Business environment which includes change, release, performance and availability management for Pacific area. • Monitoring the availability and correcting functions of Skype for Business, as well as, utilizing and planning for server systems capacity upgrades worldwide for all Bosch locations, focus on Asia Pacific. • Diagnosing and being in charge of resolving any system problems through all available tracing and troubleshooting tools (OCS and CLS logger, Snooper, Wireshark, etc.). • Providing operational support and being responsible for troubleshooting of system infrastructures. - Planning, coordinating and performing maintenance activities, upgrades, patches and disaster recovery tests with customers in the field.

  • TECHNICAL SOLUTIONS PROFESSIONAL - OFFICE 365

    at FPT TELECOM INTERNATIONAL (FTI)

    August 2016 - August 2017

    Ho Chi Minh City

    • Design, communicate and implement Workplace Management solutions to existing and new clients. • Implement, configure, maintain and continuously enhance workplace management tools such as the System Center Suite (focus on Configuration Manager), Office 365 and across Office collaboration products and services. • Lead technical team members in the transition into the Modern Desktop which comprises Windows 10 Enterprise and Office 365 clients managed by Modern IT using modern System Center Configuration.

  • TECHNICAL SOLUTION PROFESSIONAL - CONSUMPTION

    at MICROSOFT

    May 2016 - August 2016

    Ho Chi Minh City

    • Working as the key technical contact point for Sales Team with potential customers (focus on Modern Workplace – Office 365 and Azure Infrastructure Services) • Execute quick technical feasibility assessments and proposal developments for the customer’s identified solutions • Scope the technical and security design for customer solutions, select optimal migration paths for the customer, build consumption plans, as well as execute limited POCs • Prepare technical insights and key scenarios required to drive the right technical and business solution outcomes

  • MICROSOFT SOLUTION SPECIALIST

    at HPT VIETNAM CORP

    July 2011 - June 2016

    Ho Chi Minh City

    • Researching Microsoft advanced solutions by updating the latest version directly from Microsoft, building virtual labs and preparing materials for sales and internal training. • Consulting and providing a comprehensive solution built on Microsoft productivities to customers based on their demands. • Offering a comprehensive investment roadmap in at least 3 years to customers based on their budgets and requirements with the criteria is easily to scale. • Planning and managing deployment plans for a new deployment, upgrading, migration from non-Microsoft system/previous version of Microsoft system to the last version or integration Microsoft productivities into non-Microsoft products such as Polycom (for Video Conference), AudioCodes (for PSTN calling). • Implementing and training the newest Microsoft solutions for customers.

Education

  • Graduate Diploma in Business (ERP)

    at Victoria University

    2018 - 2019 (1 year) State of Victoria

  • Associate in Computer Science

    at Houston Community College

    2008 - 2011 (3 years) Ho Chi Minh City

Languages

  • English Native

Hives