Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • St Leonards


What You'll Do
Cisco's CX TAC Centres are teams of extraordinary technical experts whose #1 focus is to help customers across the globe deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores. CX TAC Centres are aligned across to the globe and together we form an awesome team. Our ability to partner with customers in solving their toughest networking challenges is what sets us apart in the industry and keeps customers coming back to Cisco. As digitization shapes our future, we lead with innovation, embrace change, and believe the customer experience is paramount to our success.
As a Technical Consulting Engineer in our world-class team you will gain hands-on experience and the ability to earn industry-leading certifications. You'll have access to CX Labs with over $1.7Bn in Cisco assets and you'll use this equipment to stay up to date on cutting-edge innovations and understand what makes them tick.   
You will be a strategic partner to our customers, saving their business from the impact of network incidents, solving and preventing the recurrence of technical issues. You will solve our customers' toughest problems, ensuring that our customers get expected business outcomes, providing a superior customer experience. You will also receive extensive training and development in both technical and leadership/customer skill areas.
Who you will work with
You will work directly with our partners and customers providing second/third level technical support. You will also work with some of the industry's brightest minds who will help challenge and develop your skills. You will collaborate with industry experts, who value your ideas and perspective on how to get things done. You will also partner with internal engineering departments and product organizations in providing resolution to complex problems with diverse scope.
Who you are
You are passionate about networking, information technology or computer science and keen to learn new technologies
You are committed and passionate for customer success
You hold strong analytical and problem-solving skills with ability to troubleshoot technical problems and fault isolation
You have the ability to multi-task, self-start, work in a fast-paced team environment and work independently
You hold innate crisis management skills and ability to handle critical customer issues/problems
You can act as a focal point for large account network problem resolution and works on problems of diverse scope, interacting with other engineers across the globe to resolve the issue
You have strong people skills, the ability to collaborate effectively with customers and other internal teams
You are fluent in English (verbal and written)
You have experience in one or more of the following areas:
Knowledge of TCP/IP, SIP. HTTP/HTTPS
Using analytical tools like Wireshark, - Ability to troubleshoot/read call manager traces to isolate issues.
Call Manager and Apps
Instant Messaging and Presence (IM&P)
Voice gateways
Video, TP, or Webex related project experience
Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.   We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.”

About the company

At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.

We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.

Learn why Cisco is a great place to work and what we offer you.

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