- Entry level
- No Education
- Salary to negotiate
- St Leonards
What You’ll Do
Cisco's CX TAC Centres are teams of extraordinary technical experts whose #1 focus is to help customers across the globe deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores. CX TAC Centres are aligned across to the globe and together we form an awesome team. Our ability to partner with customers in solving their toughest networking challenges is what sets us apart in the industry and keeps customers coming back to Cisco. As digitization shapes our future, we lead with innovation, embrace change, and believe the customer experience is paramount to our success.
As a Technical Leader in our world-class Data Centre team you will gain hands-on experience and the ability to earn industry-leading certifications. You'll have access to CX Labs with over $1.7Bn in Cisco assets and you'll use this equipment to stay up to date on cutting-edge innovations and understand what makes them tick.
You will be a strategic partner to our customers, saving their business from the impact of network incidents, solving and preventing the recurrence of technical issues. You will solve our customers' toughest problems, ensuring that our customers get expected business outcomes, providing a superior customer experience.
Who You’ll Work With
You will work directly with our partners and customers providing escalation level technical support. You will also work with some of the industry's brightest minds who will help challenge and develop your skills. You will collaborate with industry experts, who value your ideas and perspective on how to get things done. You will also partner with internal engineering departments and product organizations in providing resolution to complex problems with diverse scope.
Our Data Centre technologies team play a crucial role in providing world class support to customers/partners/account teams to solve their problems.
Cisco transforms next-generation Data Centre and cloud deployments with a portfolio of products radically simplifying and optimising the entire application deployment lifecycle. On this team, you will get the opportunity to work in a uniquely diverse and socially responsible environment with one of the most innovative companies in the high-tech industry. You’ll be coached and mentored by some of the industry’s brightest minds who will help challenge and develop your technical skills. This role will offer extensive training and development.
Who You Are
You are an approachable leader, team player, resourceful, innovator who is “customer obsessed” and an example of technical excellence
You drive improved customer experience with products, technologies, and solutions by demonstrating technical excellence, collaboration, and ownership in all aspects of customer problem resolution across highly visible issues that have broad customer impact.
You shape business and technology strategy through results-driven innovation in support of CX, Cisco and industry priorities with a keen eye for optimizing support workflows, tools and offers
You establish highly effective working relationship with Sales, Professional services and Engineering promoting collaboration and information sharing.
You drive consumption of Cisco’s products and services by leveraging those relationships to identify, prioritize, and solve potential and existing customer impacting issues.
You influence product quality and usability with a focus on serviceability and innovative ideas.
You drive technical issue resolution efficiency by producing and sharing rich, highly impactful intellectual property internally and externally while strongly encouraging others to do the same.
You lead the IC creation effort for digitized intellectual capital across CX, automating when possible.
You own and drive a culture of technical excellence and customer obsession, mentoring future technical leaders
You have strong people skills, the ability to collaborate effectively with customers and other internal teams
You are fluent in English (verbal and written)
You have experience in one of more of the following of the following areas:
Data Centre – Cloud
Data Centre – Nexus Routing & Switching, SDN, ACI
Data Centre – Compute
Experience with Virtualization (OpenStack / VMware vSphere / Microsoft Hyper V / Red Hat KVM /
About the company
At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.
We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.
Learn why Cisco is a great place to work and what we offer you.