Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Melbourne


At the Y, we believe in the power of inspired young people. A community not-for-profit organisation with 17 million participations annually across Australia. 8,000 staff and volunteers serve at more than 150 locations every day. We partner with government and private capital to deliver programs and services that include community recreation, adventure and stadium sports, camping, learn to swim, children's programs, early learning, youth services, retirement living, disability services and social enterprises.

About the Centre

The Carlton Baths is an important community facility, managed by YMCA Victoria in partnership with City of Melbourne. It has a history expanding 100 years. The Centre offers a broad range of facilities which provide physical and wellness activities, services, events and programs to a diverse community including:

One Court Stadium

Health Club

Group Fitness Room

Cycle Studio

Multi Purpose / Personal Training Rooms / Movement (Functional Training) Zone

Seasonal Outdoor 25m Pool and Toddler Pool

The building also houses the City of Melbourne Family Services (for which there is no direct management responsibility) however the need to foster a close working relationship with this team is essential.

Key Elements of the Role

The Centre Manager will be the key representative to the local community and provide leadership and vision for the operation of the facility. They will be an efficient; well organised person, showing strong commitment to staff development and business operations. A key responsibility will be to work in partnership with the City of Melbourne and other local organisations to provide recreation and social activities that meet the needs of the community and maximise community outcomes.

The Centre Manager will be a considered decision maker and will be able to manage a multitude of tasks utilising good time management and organisational skills. They will be required to work both independently and as part of the broader Active Melbourne Aquatic and Recreation Facilities team.

Selection Criteria

The Manager must be able to demonstrate experience in all facets of facility management including People Leadership, Operations, Compliance, Partnerships and Administration.

A proven history of operational performance, achieving targets and driving strategic planning will be required. Emphasis on leadership and motivation in a diverse environment will require excellent communication and presentation skills. Working as part of the bigger contract, the Centre Manager will work closely with their peers to ensure opportunities are maximised.

Capabilities and Behaviours

The proven ability to lead teams of people and promote a strong culture within the team

Demonstrated high level of customer service and the ability to liaise with key stakeholders

Creates a culture of continuous feedback and clarity of messages

Demonstrates leadership that inspires and motivates people to perform to their best

Creates a culture of continuous learning and development

Strong in Business and Financial acumen

Strong time management and organisation skills

Strong verbal and written communication skills

Strong report writing skills

Problem solving and troubleshooting skills.

Proficient in multitasking

Ability to meet deadlines

Business Development: Ability to plan, develop and meet short and long-term goals to strengthen the operations of the Centre and drive strategic planning

Excellent organisational and time management skills, including the ability to delegate, prioritise and meet deadlines in a fast-paced environment.

Knowledge and Experience

2+ years experience in leading and developing staff teams

Stakeholder Engagement: Ability to positively network and collaborate with internal and external community stakeholders to drive community engagement and customer experience.

Relevant experience in Sports and Recreation and/or Facility Management would be highly regarded

Facility Operations experience- desirable

Understanding of the Health and Safety Act and Regulations


Mandatory Pre-Requisite Qualifications

HLTAID003 - First Aid Level 2

HLTAID001 - Provide Cardiopulmonary Resuscitation

Relevant Tertiary Qualification or equivalent workplace experience

Two years relevant management experience

Highly Desirable Qualifications

Pool Lifeguard

RIIWHS204D - Work Safely at Heights

YMCA, including Boards of Directors, is committed to the safety and wellbeing of children and young people in accordance with our Safeguarding Children and Young People framework. YMCA requires that all applicants undergo satisfactory screening prior to commencement, including but not limited to:

A national criminal history check;

An international criminal history check where applicants have worked overseas;

Holding or obtaining a Working with Children Clearance/ equivalent in accordance with state/ territory laws;

ACF Safeguarding Children and Young People Certificate (completion online prior to commencement)

Two reference checks.

Any successfully appointed applicant will be required to adhere to the Safeguarding Children and Young People framework, which includes a thorough safeguarding children and young people induction and committing to upholding the safety and wellbeing of children and young people throughout their engagement with YMCA.

  • customer service
  • relationship
  • sports