Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Sydney

Description

Client Liaison Administrator• Provides clients with high quality operational support. Ensures that good client relations are maintained and inquiries are researched and resolved efficiently.

• Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY Mellon. Provides work direction for the team.

• Responds to client questions on BNY Mellon product features and provides technical assistance for the most complex issues that have been escalated by junior team members.

• Independently assists clients by responding to complex phone, email and other inquiries regarding company products, services and procedures.

• Monitors client inquiries and escalates non-routine or complex issues to the Manager, as needed.

• Assists with process improvement by contributing ideas to improve team efficiency. Coordinates implementation of resulting process changes for the team.

• Provides guidance to less experienced staff; may serves as the team leader for a team of support staff.

• Responsible for the quality and completion of own work. Helps develop and contributes to the achievement of team objectives. Skills to include - Mortgage, Conveyance , PEXA Experience preferred.

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.

• Min 3 years of work experience preferred. Experience in an operational area and/or client services preferred.

• An understanding and experience in the mortgage sector/conveyancing is preferred.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Australia-New South Wales-Rosebery
Job: Operations
Internal Jobcode: 70106
Organization: Issuer and Loan Services-HR11024
Requisition Number: 1815561

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