- Entry level
- No Education
- Salary to negotiate
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the role:
We’re looking for a seasoned operations manager who is passionate about optimising operations, delivering best practice customer experience and driving change effectively across a region. In this role, you’ll look at ways to constantly improve the GL operations through data analysis, process re-engineering and driving effective change management to embed the processes. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.
Location: Any city in Australia or New Zealand
What you will do:
Facilitate the GL ANZ + NA operational cadence: Ensure the regional teams are meeting their operational targets; if not, put in place action plans to recover and correct course to plan. Work closely with the GL teams, CommOps and Manila reporting analysts in facilitating the operational reviews and co-ordinating input.
Ensure effective implementation of projects and changes across the regional hubs: Build a change management framework (e.g ADKAR) with supporting processes, quality gates and success criteria across CommOps/GL and the ANZ business. Work closely with CommOps leads to ensure changes, training and communication are delivered to Experts in a co-ordinated and timely manner.
Foster a customer centric and continuous improvement culture: Instil a culture of continuous improvement and focus on optimising efficiencies and customer experience. Educate Experts and business stakeholders on the importance of Change Management, Lean Six Sigma in delivering the optimal experience for our Experts and customers.
Continually evolve the service delivery and customer experience: Look at new processes, technology and operational practices in constantly evolving and maintaining the GL service as a competitive advantage.
About the team:
Uber’s driver partners and delivery partners are very important customers, and we’re creating a best-in-class customer service experience for them. Through Greenlight locations, we are able to engage with driver and delivery partners in-person, helping them get on the road, engaging them throughout their lifecycle, and being the physical representation of the Uber brand in cities.
This role will be a great fit if you are:
A “builder” and “launcher” heart: You are passionate about building from scratch and creating practices from the ground up. You believe in bias for action and strive to create real-life, tangible impact.
Passionate for doing the right thing, and doing things right: You deeply care deeply our Riders, Drivers, and Experts. You will play an important role in ensuring that we keep all of them (and their data!) safe and secure.
Looking for regional exposure: You get to work with the fine ladies and gents of the various Greenlight hubs in ANZ, as well as with operations folks across Ops, CommOps, workplace, and people teams. In this role, you will sharpen your stakeholder management skills and broaden your network as you keep connected across different teams in Uber.
Preferred Experience and Skills:
2-3 years of project management or change management experience at an operational or retail function
Experience in Change Management methodologies (e.g. ADKAR)
Trained in Lean Six Sigma
Working with a regional, distributed team
About the company
Uber Technologies Inc. is an American international transportation network company headquartered in San Francisco, California. The company develops, markets and operates the Uber mobile app, which allows consumers with smartphones to submit a trip request which is then routed to Uber drivers who use their own cars. By May 28, 2015, the service was available in 58 countries and 300 cities worldwide. Since Uber's launch, several other companies have copied its business model, a trend that has come to be referred to as "Uberification".