- Entry level
- No Education
- Salary to negotiate
- St Leonards
The Business Entity
Cisco's CX TAC Centres are teams of extraordinary technical experts whose #1 focus is to help customers across the globe deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores. CX TAC Centres are aligned across to the globe and together we form an awesome team. Our ability to partner with customers in solving their toughest networking challenges is what sets us apart in the industry and keeps customers coming back to Cisco. As digitization shapes our future, we lead with innovation, embrace change, and believe the customer experience is paramount to our success.
What you’ll do
Support Services is seeking a Manager to lead a team of Technical Consulting engineers responsible for providing technical support on Data Centre Technologies.
This role will report to Senior Manager in Data Centre Technology group, APJC CX Centre Sydney TAC. The Manager will work with local and regional peers to deliver the following priorities and outcomes:
Accelerate Customer success and loyalty: Deliver excellence in every interaction whether with an external customer or partner, an internal stakeholder or colleague. Specific areas of focus include simplifying the customer's experience of working with Cisco, providing a consistent, positive experience globally and utilizing insight and intellectual capital to be more proactive in our interactions. Progress will be measured through customer comments, stakeholder feedback, engineering engagement quality and impact, intellectual capital posting/utilization, and moving from reactive to proactive in customer interactions.
Manage and Develop Talent: lead the organization in active listening and career development with a comprehensive focus on building role-relevant technical, business and leadership skills and certifications. Employee feedback survey results, event count and evaluation/feedback, early in career hiring and retention targets, will be used to measure progress throughout the year.
Operational Excellence at Scale: Meet/exceed Customer Satisfaction targets across product lines, geographies and teams with overall measures. Sponsor and Execute Local Site initiatives that drive a culture of Innovation, Employee Engagement, Quality and Certification Culture.
Accelerate Employee Engagement: Drive business impact by being a diverse and inclusive leader who actively engages employees and business partners in a way that they feel welcomed, valued, respected, and heard. This behaviour drives improved engagement, which can result in increased productivity, collaboration, and innovation.
Who You’ll Work With
Data Center CX TAC team is a team of world-class technical experts whose #1 focus is to help customers plan, design, deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
You will be part of a dynamic, fast paced and supportive team that’s built to manage the professional and support services for some of Cisco's biggest customers. You will be given the opportunity to work alongside many of Cisco's Customer Experience organisations and will receive unique insight into the IT services industry all the way from pre-sales to day 2 support on some of Cisco’s key customers.
Who You Are
You live ‘Customer Obsession’ and excellence in customer support.
You are a role model, exhibiting personal competencies of self-awareness, self- regulation, self-motivation and social awareness.
You have the ability to build and develop a high-performance engineering team by articulating an overall vision, strategy, and organization goals and driving the team to meet or exceed performance goals and metrics.
You have talent for coaching and developing high-performing teams and a pipeline of talent.
You have experience in building diverse teams by utilizing innovative strategies with tangible actions to attract, retain, develop, and engage people who diverse.
You have proven ability to break down barriers to collaboration and teamwork, in a global and highly complex environment.
The Internet of Everything is a phenomenon driving new opportunities for Cisco and
About the company
At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.
We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.
Learn why Cisco is a great place to work and what we offer you.