Job description


  • Entry level
  • No Education
  • Salary to negotiate


Customer Experience & Insights Manager(Job Number: 170007WJ)
At Nespresso we believe that our people are the key to our success.  Born out of a passion for great coffee, innovative thinking, and the belief that consumer pleasure should be at the core of everything, our brand has continued to thrive thanks to a strong culture that still holds these principles central to everything that we do.
As our premium business continues to grow, we have exciting and unique opportunity for Customer Experience and Insights Manager to join our Nespresso Marketing team located in North Sydney.
This role will provide the insight required to develop the long term strategic business plan and to make better commercial decisions which will improve Nespresso’s communication, customer loyalty, product and service innovation.
The Customer Experience & Insights Manager will leverage all corporate tools and research at the regional/local level to translate all consumer insights into strategy and competitive advantages for the Oceania market. The position will identify trends which generate actionable insights and recommendations, laying the foundations for improved understanding of consumer and customer behaviours.
The key responsibilities for this position are, but not limited to:-
Analysing and providing key learnings and insight to the Senior Leadership team, the Marketing department and relevant stakeholders.
Leading the execution of the Customer Experience vision that transforms Nespresso into a customer data driven company, delivering meaningful and personalized experiences to engage with our customers and develop their lifetime value.
Working with the CRM team, eBusiness, Finance and Commercial Analyst to develop a business and customer understanding of the reasons for attrition and the barriers to acquisition
The successful candidate will have a University Degree (or equivalent) in Business/Marketing or related field. You will require a strong business acumen, highly developed skills in quantitative analysis and have a minimum of 5+ years’ experience in a previous Consumer Research and Insights role.  Ideally you will have demonstrated experience working in cross functional teams, you will be analytical in your approach, have a passion and curiosity for the consumer/customer and a desire to really make a difference. Any previous experience or a desire to work in a CRM role will be highly regarded.
In return for your skills and experience you can expect to work in a fast paced, high performance environment within a growing global business that may offer future opportunities for development and progression for the successful candidate.
Interested? Apply now online attaching your CV and covering letter. Candidates must have full working rights in Australia.
Nespresso. What else?
Primary Location: Australia-New South Wales-North Sydney
Job: Marketing
Organization: Nestlé Australia Ltd
Schedule: Full-time
Job Posting: Oct 4, 2017, 9:07:53 AM

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