- Entry level
- No Education
- Salary to negotiate
What you’ll be doing...
Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.
As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.
As Customer Success Manager, you will be passionate about customers (and I mean passionate!). Not only will you naturally seek to understand the customer’s business as if it was your own, you will work with the customer to grow and manage that business by using your extensive and instinctive consultation skills. You will be the customer's advocate, internally looking for solutions to customer issues and negotiate on the customer’s behalf to the benefit of both the customer and VZT. We are looking for people who are customer obsessed and willing to go the extra mile for customer satisfaction.
Grow revenue from existing account base within assigned territory/account portfolio by approximately 10% per month
Grow the VTU (vehicle tracking unit) count for the account portfolio by 20% per month
Protect and defend annual revenue, customer base and subscriptions and renew service agreement at a global minimum of 73% annually
Meet defined activity KPI’s
Liaise with technical support, accounting and other areas of the business to ensure customer satisfaction
Conduct customer site visits to grow and retain accounts as required
Manage the overall account relationship
What we’re looking for...
You'll need to have:
At least 4 years B2B experience
Bachelor’s Degree in Business or Communications preferred or equivalent business experience
Proficiency in Microsoft Office suite
Entrepreneurial spirit; goal oriented and target driven
Strong business acumen and presence; comfortable selling at executive/owner level
Ability to work in a fast-paced environment, be accepting of change and multi-task oriented
Strong communication and negotiation skills
Persistence and motivation
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
About the company
For more than 100 years, Verizon has been at the center of the communications revolution.
Verizon is one of the largest communication technology companies in the world.
We help people, businesses and things communicate better.
The digital world promises consumers a better, more connected life, and we’re the ones delivering it. We make it possible for people to stay in touch and businesses to connect with their customers. We’re also bringing technology and hands-on learning opportunities directly to kids who need it most. Our goal is to inspire tomorrow’s creators to use technology to build brighter futures for themselves, their families and the world.