Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Sydney

Description

Job Summary


About Hilton Hotels


Our team members are helping us be the most hospitable company in the world. They''re engaged and recognised in many ways for showcasing their talents. Join the most well known Hotel brand in the World and you''ll have more than just a job. You''ll have a challenging and rewarding career in the hospitality industry.


About the role


As a Food & Beverage Attendant – Event Operations, you will be responsible for engaging our guests during their stay, event / function at the Hotel. You will conduct various types of Food & Beverage service for a wide variety of events, while ensuring brand standards are met to the highest quality. Reporting to the Event Operations Supervisor/Team Leader or Floor Manager, you will enjoy working as part of a team on a rotating roster, in a fast-paced environment.


Duties/responsibilities


- The service of food and beverages at all events and functions including buffets, breakfasts, lunches, dinners, cocktail parties, morning and afternoon teas and any other functions which occur
- Provide service in line with the Hilton Brand Service Standards, for various sized events
- Receive orders and serve customer requests completely in a timely manner, including but not limited to serving as a barista or bartender, if required
- Understand menu content, any menu changes, and promotional activities
- Keep your service area clean, tidy, and well-prepared
- Answer Guest queries in a polite and helpful manner
- Setting function rooms and event areas to customer specifications

Skills/experience


- Friendly, positive, energetic disposition
- Committed to delivering exceptional guest service
- Motivated to learn new skills and techniques
- Exceptional grooming
- Positive and willing to participate on a team and work with a winning attitude
- Flexible, reliable, and responsive to a range of work situations
- Prepared to manage a variety of customer types, inquiries, and complaints
- Previous food hygiene experience
- Excellent communication skills - the ability to engage with our guests through conversation

It would be advantageous for you to demonstrate the following capabilities:


- Experience in a similar position within a 5 star hotel or resort environment
- Passion for delivering exceptional levels of guest service


Culture and benefits


Our team are responsible for living up to our brand promise of ‘ensuring that every guest feels cared for, valued and respected'' we achieve this by ensuring our Blue Energy culture is alive in each of our hotels. Blue Energy is the unspoken energy and passion behind each of our dedicated team members who are focused on making a difference. It links our vision ‘To fill the earth with the light and warmth of hospitality'' – to our values of ‘Hospitality'', ‘Integrity'', ‘Leadership'', ‘Teamwork'', ‘Ownership'' and ‘Now''. As a Hilton team member you can expect to receive;


- A competitive industry wage and generous annual leave benefits


- Team member only discount - global Hilton room rates


- Discounts of up to 25% on products and services in participating Hilton outlets


- Access to Hilton University training, offering more than 3000 learning programs


- Career development planning and opportunities

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