Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Sydney


Technology Our technology teams are responsible for the bank s entire information technology infrastructure. They develop and maintain the software required to support the bank s business. The teams work closely with the businesses and other infrastructure units to modernise the bank s IT systems to reduce complexity, risk and enable business growth. With award winning mobile banking apps and trading systems, our technology helps Deutsche Bank deliver high quality products to clients. We make sure that the phones and computers work and that emails are delivered but we also develop solutions that help our people share their knowledge, expertise and passion for our business. Deutsche Bank sees itself as a technology driven company that can gain market share with new, cutting edge ideas. The ambition is to be a leader in the area of digitalisation. We are making investments into digital technology across all businesses to enhance the client experience, harness the power of data, and strengthen efficiency and controls by increasing automation. We are also collaborating with external partners such as start ups, FinTechs, and technology specialists worldwide to discover and implement innovative solutions for our clients. Deutsche Bank has become one of the first financial institutions to establish a professional research and development department, including capabilities such as four innovation labs and the digital factory in Frankfurt. Join us here, and you ll constantly be looking ahead. We ll look to you to capitalise on new technological trends that can reshape our business and deliver value for our clients, whilst still meeting the demands of customers, regulators and the markets. Position Overview Overview: We are part of Regulatory, Risk, Compliance, Legal eDiscovery Production Services group responsible for providing technology support. Our team provides an end to end, follow the sun support service for business domains such as Regulatory, Market Risk, Credit Risk, Operational Risk, Compliance, AFC, Legal eDiscovery applications. Interacting and working alongside the front office, middle office, back office, developers, business analysts and infrastructure teams. Being at the fore front of supporting the applications the team members have high exposure to and work with the front to back business teams on a daily basis within a fast paced dynamic environment. We are a Run the Bank organization supporting business operations. Key Responsibilities: SL2 Technical Support Relationship Management Incident, Problem and Change Management Continual Service Improvement activities Disaster Recovery Planning Testing SL2 Technical Support The primary responsibility of the candidate will be to provide fast paced SL2 technical support for all applications used by the Fixed Income business. Additionally, managing the estate of Windows and UNIX application and database servers, with an emphasis on using refining Geneos monitoring to proactively maintain stability. Relationship Management There is a significant amount of relationship management involved in this role and the strategy of the team is to provide excellent service, concentrating especially on the values core to the bank. The team work together to deliver high quality service to the business. Post holders are expected to work with: Front Office Trading, Sales Business Management Middle Back Office users Global Technology onshore offshore Development teams Various Technology teams throughout GT Strong verbal written English skills are required. Incident Management Create and manage high priority incident tickets. Work with members of the team and developers to resolve incidents, ensuring that affected users management are always kept informed. On call support will be required on a rota basis both during the week and at weekends Change Management Working with developers to validate software releases ensuring advanced warning, appropriate technical and user testing has been completed. Ensuring that runbooks and information critical to successful release management are in place in advance of work occurring. Ensuring application monitoring is kept in line with application releases and change. Problem Management Ownership of problem tickets that have been raised for your application set Collaborate with technology partners to provide resolution for open problems or ensure that the appropriate parties have been tasked with doing so Continual Service Management Process Improvement Reporting In the area of service quality and management, the role will involve Identify process improvements in the regional and global support models and assist in implementation Work with project managers on the introduction and supportability of new services and systems Produce MIS reports on the overall quality of services Follow up and resolve issues of poor service quality Skills and Experience: Experience working in financial institution in providing IT support and dealing with business users on support or requirement gathering Getting things done in large organizations understanding of where to use processes and how to build and operate a network Work across countries, regions and time zones with a broad range of cultures and technical capability Experience working with virtual and global teams / Intercultural awareness Broad ITIL / best practice service context within a real time distributed environment (ITIL v3 foundation certificate desired) Ability to manage ambiguity, risk, and changing direction of projects and strategies. Experience with using UNIX, Linux, Wintel, Perl/Shell scripting, as well as ability to write SQL to extract and patch data in Sybase and Oracle databases. Familiarity with JAVA and .Net Experience of Monitoring tools such as Geneos, Netcool, tivoli Change Agent , ability to obtain results through influence Key Competencies: A strong team player, and able to work in a global organization A Computer Science or MIS degree holder (Additional qualifications in financial field is desired) Proactive and able to work independently Strong problem ownership skills and attitude Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

  • .net
  • java
  • oracle
  • sql
  • unix