Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Brisbane


Home and Investment Lending Assistant, Redbank Plaza QLD
- Do you enjoy working in a high performing team?
- Be part of an organisation with many different career opportunities to explore
- An exciting 12 month opportunity in Redbank Plaza. Vietnamese language capability is preferred.

About The Role
Role Location: Redbank Plaza, Mine Street Redbank QLD 4301
Role Type: 12mo Secondment
Role Schedule: Full-time, 40hours/week

As a Home & Investment Lending Assistant, your role is to work with the Home& Investment Lending Manager to support customers in saving for, buying and owning their own home or investment property. You will coach customers through each step of the journey, ensure their experience with ANZ is seamless and maintain relationships with existing customers. You will be passionate about delivering on our Customer Promises to ensure customers are strong advocates for ANZ.

You will be responsible for identifying appropriate products and solutions to meet your customer’s needs and ensuring lending administrative activities are completed accurately and on time.

You will also be involved in other branch activities to provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating on digital solutions. You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. Importantly, you will be responsible for adhering to ANZ’s policies, processes and standards.

About You
To be successful in this role, you should bring in the following:

- Role model strong customer focus, preferably with home lending and retail banking experience
- Financially savvy
- Ability to multi-task, highly adaptable to change and ambiguity
- Proactive, shows initiative
- Strong analytical skills and the ability to resolve problems
- Active user and promoter of technology
- Excellent interpersonal and communication skills
- High level of attention to detail is essential
- Enjoy working in a collaborative team environment

About ANZ
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.

Note: After your initial application you may be asked to complete an online assessment, this invite will be sent to you via email from our assessment partner SHL. Please action this request as early as possible, this will enable us to manage your application and provide you with an update in a timely manner.

To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and search for reference number (AUS100218).

  • coach
  • promoter
  • recruitment
  • retail