- Entry level
- No Education
- Salary to negotiate
Permanent position within a fast growing organisation Opportunity for growth and Development
The Hills area with onsite parking
$60,000 + Super per annum
OrganisationWith more than 100 stores all across Australia, this growing Franchising Business are dedicated to ensuring their associates are provided with an environment geared towards the recognition of achievement, growth, safety and well-being.With offices based in the Hills area, they are on the lookout for an IT Support Analyst to join their friendly team and be the first point of contact for any IT related issues.PositionReporting to the IT Manager, you will provide quality service and support hundreds of end users across Australia.Some of your key responsibilities will be:Provide first level support for any IT hardware, software and application related issues
Log support requests in the IT support ticketing system.
Create and set up users in various systems
Liaise with Vendors and Suppliers.
Escalate unresolved issues to senior team members.
Update users on progress during problem resolution
Maintain knowledge base to facilitate prompt resolution of incidents
What's in it for you?Growing and dynamic organisation
Permanent position with growth and development opportunities
Work on a broad range of technologies
Professional and friendly team culture
Hills location with onsite parking
$60,000 + super per annum
Technical requirements2-3+ years of experience supporting and troubleshooting IT issues in medium size environments
Customer support experience (via phone, email, remotely or face to face)
Good technical knowledge across Windows 8/10, Active Directory and Office 365
Knowledge and understanding of networking e.g. Wifi, VPN, LAN/WAN
Ability to work independently and show initiative
IT degree or equivalent qualification and relevant IT certifications
Outstanding Customer Service skills
Exposure to ERP systems a plus, such as JDEdwards, SAP or Pronto
Excellent communication and customer service skills
If you are interested in the position, are available quickly and believe that your skill set is suited to the requirements then please put forward your application via the APPLY button.Due to the large number of CV's we receive we cannot always respond to every applicant. If you do not hear from us within two weeks of applying then you can assume that on this occasion your experience was unfortunately not an exact match for the position, but please do not hesitate to apply again in the future.