Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Willow Grove


Retail Supervisor
Willow Grove
Job Description
Role: Retail Supervisor
Purpose of role: To contribute to the overall performance of the store through effective staff supervision, promotion of sales, enhancement of customer service, and maintenance of company standards.

Reports to: Department Manager

Key Responsibilities:
Sales and Commercial Focus
Ensure effective operation of the cash registers to minimize lines and ensure high levels of  customer service
Direct the work flow of staff in designated departments in conjunction with the department manager to achieve goals focused on sales, customer service, and selling floor operating standards
Perform supervisor functions on registers in line with policy and procedure
Ensure staff compliance with company cash register procedure
Ensure all stock price reductions are executed and aligned with company policy
Ensure understanding of Primark’s Corporate Social Responsibility policy
Customer Service – Responsible for leading the team and delivering excellent customer service
Deliver exceptional Customer Service consistent with our Customer Promise
Recognize, celebrate and share examples of great customer service
Consistently promote the Primark Customer Promise and demonstrate the key expectations of good customer service
Be passionate about the importance of excellent customer service in Primark
Ensure that merchandise is presented at a high level at all times to maximize sales
Ensure that Point of Sale and all ticketing is in line with legislative requirements and company policy and procedures
Communicate with the management team daily on layout  changes or moves within your department
Stock Management
Be aware of stock and new lines in the department and use available resources to ensure that best sellers and new stock are promoted
Communicate with staff regarding key lines and products to focus attention on throughout the selling day
Replenish stock to ensure sufficient levels in the department to deliver maximum sales performance
Participate in the maintenance of the stockroom area as needed and work to maintain high standards at all times 
Assist the management team to plan and carry out regular staff training sessions and new hire on-boarding
Ensure that company standards regarding hygiene, grooming, appearance and dress code are maintained
Compile daily plan for lunches, breaks, registers and fitting room cover
React to the changing requirements of the business through the day
In conjunction with the management team and HR manager, monitor staff attendance and time keeping
Participate with management team for overtime planning and reviewing staff hours for payroll completion
Operating Standards
Ensure that standards are maintained throughout the day and recovery is completed daily
Ensure cash registers are maintained in line with the Store Operations Manual and supplies are replenished regularly
Ensure pricing and ticketing procedures are carried out in line with company policy
Carry out stock take procedures in line with company policy
Environment, Health & Safety
Assist the management team in ensuring that all methods of work are carried out according to policy on EHS
Be alert to any potential hazards within your department
Ensure staff place equipment to ensure safety of all staff and customers
Be fully aware of company policy regarding customer or staff theft and follow appropriate procedures
Maintain security of cash registers
Maintain security of register keys/ pass codes at all times
Comply with company procedures on staff searches

2 years store-based retail experience
1 year fashion value retail experience
2 years experience in supervisory capacity
High school diploma or GED
Each store has unique challenges, your Area and Store Managers will describe local specific requirements.
Full Time / Part Time
Full Time
Employee StatusUS Regular
United States
Job ProfileSupervisor
Job Expires

About the company

Adored by fashion fans and value seekers alike Primark is widely established as the destination store for keeping up with the latest looks without breaking the bank. We offer a diverse range of products, stocking everything from baby and kids, to womens, mens, home ware, accessories, beauty products and confectionery.

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