An organised, results-oriented Sales and Customer Service Specialist with an excellent track record of significantly increasing service quality, sales and customer base.
Seeking a new, challenging role in a company which will utilize existing skills.
Sales & Customer Service
July 2018 - October 2019
Delivers an excellent customer experience by helping them choose the right product and/or service for their requirements. Expedite the resolution of customer problems and complaints to maximize satisfaction. Provides technical help to colleagues if required. Cold-called customers to up-sell services. Ensure all individual and team targets were met.
Sales & Cashier
at Hamdan Mobile Store - Family Business
May 2008 - April 2018
Exceeded monthly sales quotas for cellular, tablets and accessories. Trained customers on the set-up, operation, and maintenance of mobile phones and tablets. Increased store profitability by acquiring and managing small business accounts.
at Virgin Megastore - Azadea Group
November 2014 - February 2018
Engage customers in order to provide to them what they need in terms of product and quality services by demonstrating technical selling skills and product knowledge. Deliver an excellent customer service in the store and assist the customers with purchases. Performed daily department tasks including stocking, creating merchandise displays, re-merchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions. Assisted in marketing efforts while building rapport with customers by inviting them to special store events. Provided exceptional service to all customers by handling all requests and complaints. Achieve daily, weekly and monthly sales targets by exceptional selling skills.
at Irbid national university
2003 - 2018 (15 years) Irbid
Exceptional Customer Service
2017 - 2017 (1 year) Dubayy
Knowledge and keywords