An organised, results-oriented Sales and Customer Service Specialist with an excellent track record of significantly increasing service quality, sales and customer base.
Seeking a new, challenging role in a company which will utilize existing skills.

Experience

  • Sales & Customer Service

    at OSN

    July 2018 - October 2019

    Muḩāfaz̧at `Ammān

    Delivers an excellent customer experience by helping them choose the right product and/or service for their requirements. Expedite the resolution of customer problems and complaints to maximize satisfaction. Provides technical help to colleagues if required. Cold-called customers to up-sell services. Ensure all individual and team targets were met.

  • Sales & Cashier

    at Hamdan Mobile Store - Family Business

    May 2008 - April 2018

    Irbid

    Exceeded monthly sales quotas for cellular, tablets and accessories. Trained customers on the set-up, operation, and maintenance of mobile phones and tablets. Increased store profitability by acquiring and managing small business accounts.

  • Sales Associate

    at Virgin Megastore - Azadea Group

    November 2014 - February 2018

    Abū Z̧aby

    Engage customers in order to provide to them what they need in terms of product and quality services by demonstrating technical selling skills and product knowledge. Deliver an excellent customer service in the store and assist the customers with purchases. Performed daily department tasks including stocking, creating merchandise displays, re-merchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions. Assisted in marketing efforts while building rapport with customers by inviting them to special store events. Provided exceptional service to all customers by handling all requests and complaints. Achieve daily, weekly and monthly sales targets by exceptional selling skills.

Education

  • Accounting

    at Irbid national university

    2003 - 2018 (15 years) Irbid

  • Exceptional Customer Service

    at Azadea

    2017 - 2017 (1 year) Dubayy

Languages

  • Arabic Native

  • English Conversation

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