March 2016 - at Present
• Provide splendid customer services to customers in a friendly and courteous manner at all times • Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly • Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay • Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties • Inform and suggest new banking products to customers • Provide information to customers on their account status and account balances • Open new bank accounts according to laid down rules and guidelines • Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction.
Customer services consultant
March 2015 - March 2016
• Implements marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans and objectives; planning and organizing promotional presentations, updating calendars. • Prepares marketing reports by collecting, analyzing, and summarizing sales data. • Answering phone calls, messages (FB & Twitter) and emails from customers regarding to PADI courses and material (Arabic, Spanish & English Market). • Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information, and relaying customer services requests. • Ensure that all records are accurate and up-to-date.
March 2014 - March 2016
• Manage a fixed list of advertising accounts. • Develop and/or optimize customers’ campaigns strategies. • Reactively follow up on customers' platform issues. • Support and handling of inquiries from advertising platform and maintain client relationships. • Up-selling of products, both from converting inbound inquiries into a sale and through follow-up calls and emails. • Maximize customer’s return on investment. • Proactively offer my old customer new products they FB running. • Identify trends to enhance the customer support process.