BTC May 2015 - May 2016Answers and routes incoming calls on a complex digital telephone system.
Performs database retrieval for directory information.
Provides information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etc. Dispenses general information in person regarding the college when incoming call load allows.
Assists callers in identifying needs and then routing calls appropriately.
Places long distance calls for authorized college staff as necessary.
Updates and maintains personal copy of staff directory and other resources to ensure accurate dispensing of information.
2011 - 2016
(5 years) Chuyskaya Oblast’