• Sales agent in TripAdvisor project with spanish

    at Concentrix Corporation

    November 2015 - at Present


    - Handle inbound calls consistently meeting and maintaining department standards and goals - Provide expert advice and accurate information to customers regarding the website - Negotiate and troubleshoot as necessary in order to satisfy the customer need - Resolve calls and only escalating when all options have been exhausted - Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer's needs - Provide clear and concise documentation of all cases - Meet schedule adherence goals set forth by TripAdvisor - Make outbound calls to customers to follow up on a variety of issues - Work effectively and concisely within a larger team structure to meet company goals - Maintain positive attitude at all times.