Experience

  • Guest Relation Executive

    at The Sunset Group

    May 2016 - January 2017

    Dubayy

    Working as a Guest Relation Executive at El Sur restaurant, which expresses the authentic touch of contemporary Spanish cuisine, the core responsibilities mainly comprise conducting the correspondence with the guests, being empowered to handle the complaints and resolving the issues whenever they occur, performing excellent interpersonal skills of a team player, arranging corporate events for large parties a well as the casual ones ( e.g. Delta Partners Company dinner, the private events for Oliver Wyman Company, The Entertainer, The British American Tobacco etc.). Any organisation of an event presupposes the proper cooperation with the Head Chef or Sous Chef of the restaurant in order to modify the menus offered by the outlet, to estimate the changes and directly communicate to guests.

  • Guest Relation Executive

    at Jumeirah Hotels and Resorts (Burj Al Arab, Madinat Jumeirah)

    September 2014 - April 2016

    Dubayy

    Pre-opening for Gold on 27 Bar: Socialize with guests via e-mail, arranging the guest lists for pre-opening and soft opening events, therefore playing a Public Relations role, in order to build strong and long-term relationships Serve as the main point of contact for regular guests and VIP Guests and as for in-house guests, ensure hotel departments are fully briefed on their requirements. Al Fayrooz Lounge Bar; Arboretum Restaurant: Schedule dining reservations and arrange parties or special services for customers according to the Restaurant Reservations Be fully certified in the use of Epicure and Seven Rooms Restaurant Reservation systems Be responsible for the collection and input of any relevant guest history in profile Ensure a proper capture of all guest source data (e.g. in-house guests) Assess nutritional needs of the guests, plan special menus, supervise the assembly of regular and special diet trays

Education

  • The English Language and Literature

    at Kharkiv National Pedagogical University named after G.S. Scovoroda

    2009 - 2014 (5 years) Kharkivs’ka Oblast’

Languages

  • English Negotiation

  • Italian Conversation

  • Ukrainian Native

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