Ericsson December 2008 - July 2015ensure that the criteria for technical services are met, providing the right treatment to trouble tickets both resolution and escalation process to the appropriate queue to give good customer support for different support cases, upgrading and installing sw patches EPA IPA in customer equipment MSC, BSC. Provide consistent solutions according to the support agreement SLA, providing support to service delivery manager to close tickets regarding Technical issues analyze and study customer networks to provide efficient solutions, sales support providing lids to different customers SPOC for Tigo Honduras technical support to different latin america custommer sucha as Tigo, claro ,telefonica,cable and wireless.
Ingeniero de Conmutacion
Multifon January 2004 - December 2008Mobile switch center administration Softswitch nationwide add, delete routing verify trunk load, homologation process to different equipments to which softswitch needs to interact, configuration and installation of software.
Verification of links between nodes and different sites in the network, development and administration for trouble tickets platform, updating logbook for different failures in the network .
2016 - 2016
(1 year) Departamento de Francisco Morazán
Lic. Administracion industrial
2000 - 2008
(8 years) Departamento de Francisco Morazán