Outstanding Ticketing Data Analyst who process the tickets through GDS system and handling customers and agents' issues either via chat or call.
In partnership with Flight Centre and all travel agents in Australia.

Experience

  • Data Analyst and Customer Support

    at PT. ATI Business Group

    September 2017 - at Present

    Daerah Khusus Ibukota Jakarta

    Dealing with big data to issue and reissue the tickets using GDS system and handling customers and agents either via chat or call. Familiar with Zendesk, JIRA, Salesforce and Confluence. In partnership with Flight Centre and all travel agents in Australia.

  • Intern as Data Analyst

    at Ministry of Foreign Affairs

    June 2017 - August 2017

    Daerah Khusus Ibukota Jakarta

    Monitoring and analyzing news from newspaper which focusing on Indonesian issue within surrounding country. Collecting the data and emphasizing the points.

Education

  • Sastra Inggris

    at UIN Syarif Hidayatullah Jakarta

    2012 - 2016 (4 years) Daerah Khusus Ibukota Jakarta

Services offered

  • Customer Support

    Handling Customers either through chat or calls. Helping their concern and complaints. Familiar with Zendesk and JIRA.

  • Ticketing Data Analyst

    Issue and reissuing the tickets through GDS system. Familiar with Sabre, Galileo, and Abacus.

Languages

  • English Negotiation

  • Indonesian Native

  • Arabic Conversation

Hives