An ardent and self-driven cloud technology operation professional with 3+ years’ experience in supporting enterprise workloads. Skilled in proffering cloud solution to complex technical customer issues, often through collaboration with other technical professionals.
Subject Matter Experts -Azure Identity and Access Management
March 2019 - at Present
Troubleshooting advanced technical issues on telephone and remote sessions for enterprise customers within the EMEA region and East coast US. Key technical contact for high level troubleshooting, debugging complex escalated issues for the resolution of high impact or pervasive issues. Deliver business critical advisory and guidance for corporate customers including issues escalated to the highest level of management. Utilize demonstrated technical skills and leadership to assist with resolution of issues and removing any adoption blockers. Execute, manage, and lead customers & partners through the on-boarding process by providing remote guidance following best practices. Collaborate with product engineering team to resolve product/service issue. Maintaining a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns before they become problems. Develop and deliver training for new L1 and L2 engineers.
L2 Technical Support Engineer
April 2018 - at Present
Improved customers satisfaction by reducing the resolution time of support ticket. Consulting and collaborating with immediate peers or colleagues at different site around the world. Acting internally as a customer advocate and keeping the customers informed on case escalation when necessary. Ensuring that each support request owned is handled professionally keeping in mind Service Level Agreement and meeting customers’ expectations. Properly Documenting technical work and research in detailed and comprehensive manner for company's Knowledge base. Support and Troubleshoot issues with O365 and Azure Identity and Access Management. Point of Contact for Automatic user provisioning and Synchronization of on-premises infrastructure to Azure related issues.
Assistant Control Engineer
at Benue State Water Works (National Youth Service)
November 2014 - October 2015
Analyzed water treatment plant process. Troubleshoot issues with hardware (Control panel and Water valves). Planned electrical and control systems and preventative maintenance. Worked with others to detect problems and implement solutions. Ensured quality and safety standards are upheld. Coordinate Industrial Attachment Interns. President Community development service (Editorial and Publishing Unit).
Microsoft Certified Azure Administrator
2019 - 2019 (1 year)
Microsoft Certified Azure Security Engineer Associate
2019 - 2019 (1 year)
Huawei Pre-Sales Storage
2017 - 2017 (1 year)
Huawei Certified Networking Associate
2016 - 2016 (1 year)
BSc. Electronic and Electrical Engineering
at Obafemi Awolowo University
2008 - 2014 (6 years) Osun State
Cloud Administration in Azure.
Windows server Administration.
Application Technical Support.
Knowledge and keywords