Experience

  • Support & Implementation Manager

    at Trac-Tech

    October 2017 - at Present

    Province of the Western Cape

    Manage 9 implementation consultants nationally Manage customer implementation and support complaints Assist with project planning for development and implementation SLA procedures, documentation, tracking Management of Testing and release procedures Cloud implementation Procedures/Implementation Technical training & Assessment Application documentation review New business development

  • Senior Application Consultant

    at Trac-Tech

    January 2004 - at Present

    Province of the Western Cape

    Implement, train and micro manage projects. Create implementation and user documentation Pre-sales presentations Implement Time & Attendance & Biometric Access control applications on Networks, servers and desktops.

  • Assessor

    at Educor

    January 2004 - at Present

    Province of the Western Cape

    Part-time assessor for Iset Seta NQF level 4 & 5 IT and Network Certificate & Diploma

Hives