05 years’ experience in IT Technical Support Consultant/Account Manager and 2-year experience in Programming (C++ and Java). Strong background in account management, Technical support, Programming, web development and Project management.

Experience

  • Senior IT Technical Support Consultant/Account Manager

    at Scope Logistical Solutions (Pty) Ltd

    May 2014 - at Present

    Gauteng

    • Key Account Manager Conducting training sessions to our Re-sellers • Reporting on daily responsibilities and tasks • Resolving client issues • Testing devices, mobile application and software application • Documenting processes and application instructions • Supporting and troubleshooting software and hardware issues • Generating innovate ideas on how to best meet client’s requirement • Server Maintenance and managing client application • Running SQL scripts to obtain reports • Afterhours support to deal with emergency issues • Customer System Analyst for hosting requirements • Using API call to obtain and send data to client’s web and mobile application • Crash Test data Analyst • Deploying Software updates that meets client’s requirements • Investigating equipment failures and difficulties to diagnose faulty operations in order to make recommendations • Working with IOS/Android Mobile application (UBI- Usage Base Insurance)

  • C++ Programmer

    at Smart fuel

    January 2011 - December 2012

    Gauteng

    • Coding in c++ • Reviewing current systems • Presenting ideas for system improvements, including cost proposals • Working closely with analysts, designers and staff • Producing detailed specifications and writing the program codes • Testing the product in controlled, real situations before going live • Preparation of training manuals for users • Maintaining the systems once they are up and running

  • Customer Service Representative

    at Multipath Customer Solution (Pty) Ltd

    January 2010 - December 2011

    Gauteng

    • Administer all issues and recommend efficient resolution for same within required timeframe and maintain track of all transactions for all human resource processes. • always Perform research for customer on all outstanding issues and provide required resolution to all customers and inform of status and coordinate with technical analyst to prevent problems from recurring. • Maintain knowledge on all human resource regulations and benefit programs to aid all callers and maintain confidentiality of all information according to data privacy requirement. • Schedule all call times for shift and recommend strategies to increase volume and provide support to all such events throughout year. • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Education

  • Certified Associate in Project Management

    at PMI.org

    2019 - at Present (1 year) Gauteng

  • B-Tech IT (IS and Technology Management)

    at University of Johannesburg

    2012 - 2013 (1 year) Gauteng

  • National Diploma Business Information Technology (Software Development)

    at University of Johannesburg

    2008 - 2010 (2 years) Gauteng

  • Secondary Matric Certificate

    at Hoerskool WaterKloof

    2001 - 2007 (6 years) Gauteng

Languages

  • English Negotiation

  • Portuguese Native

Hives