Experience

  • Resident Manager

    at InterContinental Riyadh

    March 2016 - at Present

    Minţaqat ar Riyāḑ

    Reinvigorated entire hotel operations, including upgrading of F&B, property maintenance and guest services. Developed the next-generation of hospitality leaders, initiated new internal brand audit program, preventative maintenance initiative. • Directing all operational hotel activities achieving hotel goals – Gross Operating Profit, Guest Satisfaction, Brand Consistency and Employee Engagement • Reduced labour cost by USD$ 2 million through efficient manning and other best practices • Generated additional revenues through personal networking with Mexican ambassador and other embassies • Headed kitchen renovation, redesigned and modernized all the main kitchens brought them up to current standards • Launched internal brand audit program to ensure brand standards are met

  • Chef de Partie

    at RADISSON SAS ROYAL HOTEL

    June 1988 - at Present

    Hordaland Fylke

  • Hotel Manager

    at Sheraton Shenzhen Futian

    August 2013 - December 2015

    Guangdong Sheng

    Strengthened collaboration among departments thereby significantly improving guest satisfaction. Directed venue and room remodeling. Steered concept design and execution for new bar and restaurant venues. Launched new Guest Relations Officer team. • Directed overall hotel operation, ensuring optimum performance and continual improvement in guest service, property appearance and financial performance • Increased weekend occupancy by 11%; annual increase of 2.8 million RMB through implementation of weekend packages • Facilitated an increase of 3.7% club room ADR via Club Lounge benefit upgrades • Developed and implemented new wedding packages in collaboration with key members of the Catering Sales team which resulted in 4.5% increase of wedding revenues • Boosted entire guest satisfaction from 7.26 to 8.58 through initiating guest service team and motivating, coaching FO team

  • Pre-opening EAM F&B

    at Sheraton Fuzhou

    February 2012 - August 2013

    Fujian Sheng

    Successfully opened hotel within target date and directed all pre and post opening operations and activities • Managed recruitment, training, brand alignments, safety, revenue generating strategies • Implemented up-selling program that led to an average ADR increase of 4.5% • Captured guaranteed room and F&B business with AUDI within 3 months of opening • Coached and developed cadre of emerging leaders, 3 of whom earned managerial promotions

  • Pre-opening Director of Food and Beverage

    at SHERATON XIAN NORTH CITY HOTEL, XIAN, SHANXI, CHINA

    November 2010 - February 2012

    Shanxi Sheng

    Successfully established F&B and F&B operations under challenging circumstances • Led pre-opening Food and Beverage activities covering recruitment, training F&B brand positioning, pre-opening promotion and marketing planning • Launched the first Steakhouse concept for Sheraton Hotels • Exceeded revenue goals by 4.8% in the first 3 months of opening the Steakhouse • Organized special dinner events/promotions to create market awareness which yielded 5.3% additional F&B revenue • Inspired and coached future F&B talents

  • Pre-opening Director of Food and Beverage

    at Le Meridien Qingdao

    May 2009 - November 2010

    Shandong Sheng

    Directed all pre-opening Food and Beverage efforts for a high-stakes project. Instituted department-wide standards, marketing planning, training plans, F&B brand position, pre-opening promotions • Acquired all of Porsche functions during Le Meridien pre-opening stages which earned a name for the new Le Meridien in the Qingdao banquet market • Rapidly achieved F&B financial objectives in first year during an economic downturn • Responsible for creating budget and forecasting • Developed talents in the F&B department

  • Pre-opening Chef / F&B

    at Sheraton Shenzhen Futian

    December 2006 - May 2009

    Guangdong Sheng

    Established new F&B team, earning a reputation for exceptional food and service quality as the destination of choice for large banquet functions and high-end weddings. • Formulated and implemented all F&B kitchen standards and procedures • Surpassed all F&B financial objectives during the first year of opening • Generated a 3.5% growth in restaurant revenues by attracting and organizing small chamber of commerce business events • Planning and executing innovative monthly promotions that captured 38% of the local market share

  • Executive Chef

    at Sheraton Wuxi Hotel and Towers

    October 2000 - December 2006

    Jiangsu Sheng

  • Executive Chef

    at Westin Resort

    May 1998 - September 2000

    Tamuning-Tumon-Harmon Municipality

  • Executive Sous Chef

    at Westin Chosun Beach Hotel

    May 1996 - May 1998

    Busan

  • Sous Chef

    at Nigon Noga Hilton

    May 1995 - May 1996

    Federal Capital Territory

  • Sous Chef

    at Hilton Schiphol

    May 1995 - May 1996

    Provincie Noord-Holland

  • Snr. Chef de Partie

    at Hilton Cairns

    December 1990 - October 1992

    State of Queensland

  • Chef de Partie

    at RADISSON SAS ROYAL HOTEL

    July 1988 - November 1990

    Hordaland Fylke

  • Chef de Partie

    at Victoria Hotel

    July 1987 - July 1988

    Hordaland Fylke

Hives