Spicejet Ltd. May 2015 - at Present• Handling all the flight operations as a Shift In-charge.
• Being a Shift in charge (Supervisor) and an airline employee my main motive and goal is to give customer satisfaction and maintained a high standard of work by delivering on time performance and safe & secure travel to our customers.
• Taking care Flight Departure & Arrival Activities including all areas like Check-in, Boarding, Ramp activities including Load and Trim, Arrival Activities, Monthly PSF, Staff Attendance & Requirement for smooth flight operations.
• Coordinating with different Government Authorities like Customs, Immigration and Local Police for smooth Passenger departure and arrival activities and also to co-ordinate with internal department like IT, HR, Finance, FSC, Etc for internal operation requirement.
• Taking care Customer queries and complaint related issues like Document requirement for travel, Baggage Mishandled Etc and to minimize the complaint.