at Plaza Hotel
May 2013 - July 2017
Role and Responsibilities: • Oversee the smooth and efficient running of the main switchboard. • Greet visitors and provide them with identity badges and directions to relevant departments. •Receiving all incoming calls and ensuring their distribution to the relevant employee. • Provide support to administration staff. • Maintain health and safety procedures including fire drills and evacuations. Projects: • Successfully managed information using excel software, including sign-in, visitors’ records and billing with 100% accuracy. • Handled incoming and outgoing telephone calls with an overall customer satisfaction score of over 95% in 2015 and 2017. • Performed administrative clerical tasks.
at Sheraton Hotel
January 2009 - June 2013
Muḩāfaz̧at al Iskandarīyah
Role and Responsibilities: • Organising the hospitality requirements for management meetings and presentations. • Monitor Maintaining the high presentation standard of the reception area. • Dealing with all enquiries and resolving any problems over the phone or in person. • Ensuring smooth and efficient distribution of internal memos and mail. • Answering phones and dealing with initial enquiries. Project: • Consulted regarding a redesign of the office scheduling system, increasing accuracy by 38%. • Achieved 95% customer satisfaction score based on feedback forms. • Handled successfully 100+ phone calls daily with no complaints during the last 2 years.
at Faculty of Social Work
2002 - 2006 (4 years) Muḩāfaz̧at al Iskandarīyah