IT Operation Engineer
December 2013 - at Present
- Support Tasks: Daily tasks of CI’s support, troubleshooting and configuration. - Service Delivery: Assist Delivery Manager getting the reports and discuss it with Client to make sure that we meet the SLAs. - Systems administration: use MS-Lync, Azure, Exchange and AD to handle users’ accounts. - IT Asset Management: Manage IT assets Includes users, their equipment and policies applied on their machines. - Passive Infrastructure: manage all IDFs, switches patching and cable management. - Incident Management: Manage users’ incident receive through HPSM and drive it to the best and permanent solution. - Vendor’s management: To have a good quality of work to deliver a good service. - Team Management: Coordinate between all teams to make sure that the service is delivered in the agreed timeline.
BSc of IT
at Annajah National University
2005 - 2009 (4 years) West Bank