Experience

  • Associate Specialist Engineer S&IO

    at SITA

    April 2014 - at Present

    Muḩāfaz̧at `Ammān

    Provide Service Operations support to internal and external customers in accordance with Service Level Agreements (SLAs) Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups Ensure shortest restoral times possible initiating the timely escalations to specialized resolver groups inside and outside SITA according to the customer contracts SLAs and monitoring requirements Proactively detect problems related to service and infrastructure operations and delivery services conduct diagnostics and provide service request ownership to ensure resolution of customer problems Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations

  • CRM/ ICT Manager

    at SOS Villages

    December 2012 - April 2014

    Muḩāfaz̧at `Ammān

    Manage the overall technology infrastructure for the Organization including planning, implementation, and management of the software applications and hardware infrastructure that support operations. Design improvements to the Organization’s ICT architecture and work with the ICT Business Partner to integrate requirements into the ICT strategic framework. Support and contribute to IT-related tasks or projects through the implementation of appropriate technologies and solutions.

  • Network Engineer

    at Orange Telecoms

    June 2012 - August 2012

    Muḩāfaz̧at `Ammān

    Assess and controlling configuration changes in Radio Access &Transmission Net work (CR, Troubleshooting & optimization process)

Education

  • ITIL Foundations

    at Teleprob

    2015 - at Present (5 years) Muḩāfaz̧at `Ammān

  • Microsoft Certified Solutions Associate

    at Microsoft

    2018 - 2018 (1 year) Muḩāfaz̧at `Ammān

  • Bachelors of Communication Engineering

    at Princess Sumayya University for Technology

    2008 - 2012 (4 years) Muḩāfaz̧at `Ammān

Knowledge and keywords

Languages

  • Arabic Native

  • English Native

  • German Elementary

Hives