I have been in the field of the hospitality industry for over 4 years and have good experience in different aspects of the business.
I possess various skills such as Critical Thinking, Active Listening, Negotiation, Time Management, and Decision Making, Coordination of teams.

Experience

  • Guest Service Agent

    at Studio M Arabian Plaza By Millenium

    October 2018 - at Present

    Dubayy

    Always greet guests in a friendly and professional manner according to standards Engage each guest as a unique individual and listen attentively to their requests Perform accurate check-ins and check-outs of guests daily Answer the telephone in a timely and professional manner Make reservations over the phone and in-person Run daily reports to check reservations for accuracy and identify any special requests Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift Anticipate and address guest’s service needs Listen to guest’s complaints or concerns and resolve their issue in a timely manner Comply with the Hotel Policies, Procedures, and Code of Ethics Performs any additional tasks which are assigned by management

  • Guest Service Center Agent

    at Arabian Courtyard Hotel & Spa

    August 2017 - November 2018

    Dubayy

    Manage large amounts of incoming calls. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers.

  • Restaurant Acting Captain

    at Arabian Courtyard Hotel & Spa

    January 2017 - July 2017

    Dubayy

    Distribute tables and tasks to team members Request to the Cooperative Company the necessary number of co-operating members, according to demand Identify the sector operational necessities and inform the supervisor Follow up the procedures according to the checklist Coordinate the work of all TM, in order to maintain the constant quality of the service Performs the transfer of goods and materials across sectors Support the Manager on bureaucratic issues and team development Track Food and Beverage monthly inventories

  • Waiter

    at Arabian Courtyard Hotel & Spa

    December 2015 - December 2016

    Dubayy

    Provide excellent customer services Always strive towards best customer satisfaction Greet customers and present menus Make suggestions based on their preferences Take and serve food/drinks orders Up-sell when appropriate Arrange table settings Keep tables clean and tidy at all times Check products for quality Deliver checks and collect payments Cooperate and communicate with all serving and kitchen staff Adhere to all relevant health department rules/regulations and all customer service guidelines

Education

  • Bachelors in commerce

    at Punjab University

    2012 - 2014 (2 years) Punjab

  • Commerce

    at Govt.Murray College Sialkot

    2010 - 2012 (2 years) Punjab

  • Computer Sciene

    at City Public High School, Sialkot.

    2008 - 2010 (2 years) Punjab

Languages

  • Arabic Negotiation

  • Urdu Conversation

  • English Conversation

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