Senior IT Manager with 15 years of experience covering diverse industries. Spearheaded multiple key projects to drive a cloud-first digital transformation strategy partnering with the business to meet its core objectives: increased revenue, reduced costs and enhanced productivity levels.

Experience

  • Regional IT Manager

    at Rapid Access

    October 2014 - December 2019

    Dubayy

    • Championed the adoption of Agile software delivery practices for an in-house ERP system by introducing a bimonthly Center of Excellence to prioritize bugs and enhancement requests, monthly sprints to release the changes and weekly DevOps forums to improve deployment frequency and lower failure rate of new releases. • Led the implementation of Office365 modernizing the use of communication and collaboration tools across countries by migrating from Novell GroupWise to Exchange Online and promoting use of Teams and SharePoint. • Implemented Oracle HCM Cloud for HR Management, Recruitment and Performance Appraisal services. Implemented a third-party payroll solution integrated with Oracle HCM as well. • Implemented ServiceNow for various departments in Rapid Access to automate and digitize processes including self-service portals for various IT, HR & Procurement requirements resulting in significant improvement of productivity in the business.

  • Regional IT Manager

    at Arthur D Little Middle East FZ LLC

    May 2010 - September 2014

    Dubayy

    • Conducted market study on Blackberry enterprise packages for ME and SEA regions and successfully implemented the solution for all staff in the region. • Lead the implementation and administration of SharePoint 2007 for all markets (25 locations). Currently evaluating the possibility of upgrading the environment to SharePoint 2013 or SharePoint Online. • Implemented Audio and Video conferencing solution for the region. • Upgraded the Active Directory servers in the MESEA region from Windows Server 2003 to Windows Server 2008. • Redrafted IT policies of the firm at a global level to enhance the IT security and mitigate any risks for the business. • Reviewed data protection policies and implemented backup solutions for both server (Symantec Backup Exec 2010) and clients (Iron Mountain Connected Backup) for MESEA region. • Successfully implemented an HR and Payroll solution for offices in Dubai, Riyadh and Kuala Lumpur.

  • Team Lead- Server Support

    at Al Tayer Group

    May 2005 - April 2010

    Dubayy

    • Expertise in installing & troubleshooting Windows 2000/ Windows 2003 Servers • In-depth knowledge in installation and administration of Enterprise Vault (Versions 6 and above) • Installation and administration of Sophos Antivirus Enterprise Edition (more than 3000 clients) • Installation and administration of Microsoft Systems Management Software (SMS and SCCM) for hardware/software inventory, patch deployment and application deployment. • Expertise in CA Brightstor Enterprise Ver 11.5/12 backup software and CommVault backup • Administration of RightFax 9.3 software for faxing purposes.

Education

  • ITIL

    at Self learning

    2014 - at Present (6 years) Dubayy

  • MCTP

    at Self learning

    2013 - at Present (7 years) Dubayy

  • CCNA

    at Tandem

    2003 - at Present (17 years) Dubayy

  • Leadership

    at Rapid Access

    2016 - 2016 (1 year) Dubayy

  • 7 Habits of Highly Effective People

    at Rapid Access

    2015 - 2015 (1 year) Dubayy

  • B Tech Computer Science

    at University of Kerala

    1999 - 2003 (4 years) Thiruvananthapuram - Kerala

Languages

  • English Native

  • Hindi Conversation

  • Malayalam Native

Hives