Experience

  • Administration Manager

    at Smooth Star Electromechanical Works LLC

    June 2018 - at Present

    Dubayy

    • Analyzing, negotiating and managing premium MEP projects (over 8 million AED) at DP World for Smooth Star Electromechanical Works LLC. • Marked charts and graphs to record results and prepared and delivered presentations, training and briefings required by contract. • Provided leadership, vision, direction, development and maintenance of multiple complex and high priority contracts between company and business partners, vendors and suppliers. • Oversaw growth of market research function, enabling organization to analyze data to identify and anticipate opportunities. • Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch. • Evaluated compliance of potential updates with established company frameworks and strategic plans including financial and operational performance of different funds.

  • Customer Service Associate

    at Allianz Technology

    August 2017 - May 2018

    Thiruvananthapuram - Kerala

    • Insurance Adviser (Car, Home & Landlord insurance) for clients based in Australia. • Expert knowledge in operating POLISY software which handles financial amendments of an insurance policy. • Handled In-bound calls - on sales & service. • Top of the chart - on sales & service every month. Best performer! • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Evaluated customer-financial information to explore issues, develop potential solutions and maintain high-quality service. • Worked with other customer support teams to develop consistent and equal high-quality levels of support. • Improved operational efficiencies while managing customer's requests, transactions, new purchase orders and pricing needs. • Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.

Education

  • Master of International Business

    at Monash University

    2013 - 2015 (2 years) State of Victoria

Languages

  • Arabic Native

Hives