BT Global Services August 2014 - at PresentAs Service Configuration Specialist creating configuration of CE and PE routers for migrations held with customer network engineers. Performing new installations with field engineers. Participating in design related calls if completely new customer starts to build their WAN.
Dealing with Problem Tickets and acting as 3rd line engineer on Incidents. Helping Installation Coordinators, Delivery Managers and Sales Engineers.
Holding technical trainings.