Bridge-builder / Troubleshooter / Problem Solver / Negotiator.
Always in for another challenge!
I thrive on bolstering lasting teamwork and alliances between apparent frenemies.
3 Left Turns equal a Right 1
Self-employed August 2013 - at PresentStrategic policy & relationship development, analysis, design, implementation of new and improvement of existing processes and procedures by means of an OPDCA / PDSA / SDCA approach.
• Advised private party on EU 'Right to be Forgotten' (more precise: 'Right to be Delisted')
• TPA insurance claims (product liability & personal injury)
• Advised global yacht builder on QMS standardization
• Advised global manufacturers on:
✔ EU Product Recall management
✔ EU Product Safety risk-assessment
✔ NLF Directive 'recasts' and Formal non-Compliance
✔ Implementation of an EU Product Compliance department
✔ Common EPS mobile phones business strategy
✔ Effects of TPD
Regulatory Affairs Manager, EU Standards & Environmental Center
LG Electronics July 2008 - May 2013Goal:
(1) Pro- / re-actively effectuate product and CSR compliance
(2) Enlarge and maintain professional networks, outreach and advocacy
✔ Monitoring, analyzing, translating, advising LG GHQ on existing trends and upcoming compliance to EU regulations, policies, CSR, co-/self-regulatory commitments
✔ Implementing, managing and coaching a team of compliance / policy specialists: EMC, EMF, LVD, R&TTE / RED, GPSD, Common EPS, e-Labeling, eCall, Spectrum allocation, DPD / GDPR, BIK, Digital Agenda, Horizon 2020
✔ Representing and promoting LG's position related to product compliance and innovation at various EU and national levels, NGO's, MSA and other stakeholders
✔ Company representative at DIGITALEUROPE, CECED, CEN / CENELEC / ETSI, GSMA, GCF, IEEE, ITU, CEO / ICT Coalition, UKCCIS, TechUK, Vlehan
✔ Company interlocutor/coordinator MSA
✔ Strategizing EU policy regarding 'conflict materials'
✔ CE Product Compliance awareness-raising
Operational Liaison Officer - Product Safety
AT / NVWA, Ministry of Economic Affairs November 2004 - June 2008Goal:
(1) Develop and implement solid process flow and procedure product safety notifications AT
(2) Coordinate AT / NVWA response to product safety notifications
✔ Managing stakeholders, coordinating between Agentschap Telecom (AT) and the Netherlands Food and Consumer Product Safety Authority (NVWA)
✔ Dispatching AT-inspectors based on Product Safety Notifications for electronic devices and equipment posing a potential serious risk
Coordinator Customer Contact, Communication & Relationship Management Department
✔ Coordinating communication between the agency, general public and other stakeholders.
✔ Managing and coaching a front-office inhouse multi-channel contactcenter
✔ Coordinating Interference Hotline and AT-inspector dispatch
Certificate of Qualification 'Sociology of International Relations'
University of Groningen
1987 - 1988
(1 year) Provincie Groningen
Bachelor of Laws (LLB), Dutch Law with International Qualification
University of Groningen
1981 - 1987
(6 years) Provincie Groningen