Experience

  • Project Manager

    at Clearsky Network

    October 2019 - at Present

    Central Serbia

    Projects include company incorporation for international clients, establishing call centers from A to Z, as turnkey projects. - Business development - contacting and negotiating with international clients and connecting them with Serbian companies. -HR - Maintaining and expanding the candidate database for HR services provided to clients, communicating with candidates and clients, organizing interviews, managing the recruitment and selection process. -Overseeing multiple projects simultaneously and ensure projects are completed successfully and on schedule -Developing detailed comprehensive project plans, which include time and resources -Audit projects throughout their life cycle to ensure that delivered requirements are in alignment with agreed scope and specifications. -Work across project development cycle methodologies including Agile, Scrum techniques.

  • Operations Manager/ Sales Manager

    at Enox NB

    November 2018 - December 2019

    Central Serbia

    - Building and maintaining an effective management team. -Generating new business and gives approval of new projects -Developing strategic plans -Controlling finance and deciding budgets for all departments. -Researching new technologies and looking for alternative methods of efficiency -Defining objectives and drive the team to hit the key milestones to increase sales. -Providing recommendations and taking actions based on strategic objectives, forecast or performance metrics. -Enhance sales productivity by helping the team to work smarter by simplifying the process and evaluating new tools. - Identifying and eliminating sales process problems -Evaluated upcoming program plans to forecast expected resource needs. -Boosted team performance with enhanced employee evaluation processes. -Maximized productivity and management systems by establishing specific goals and managing operations. -Optimized organizational operations and facilitated decision-making.

  • Sales Manager

    at TeraMedia

    April 2018 - December 2018

    Central Serbia

    -Managing a team of 20 sales agents, they are responsible for daily communications with English speaking clients and they are providing them all-round updates on the latest developments on the global financial markets and presenting them our products and services ( Forex, CFD trading platforms ) -Responsible for sales education, motivation, boosting results and bringing the team to a higher level of performance. -Supervising agents, suggesting actions to improve sales performance and to identify opportunities for growth and development. -Building and maintaining client relations, working with internal departments such as the Marketing or HR team. Proactively pursue new business and sales opportunities.

  • Customer Support Manager

    at NCR Corporation

    September 2015 - May 2018

    Central Serbia

    -Training, hiring and preparing call center agents to respond to customer questions and complaints and troubleshoot problems. -Ensuring agents properly understand and comply with all call center objectives, standards, and policies. -Identifying operational problems and suggesting possible improvements -Answering agent questions regarding better practices or difficult calls -Evaluating and monitoring agent performance, providing coaching or learning opportunities, and taking corrective action. -Preparing reports and analyzing data to provide skillful support to senior executives. -Working with other management team members to help agents and maximize customer satisfaction -Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch.

Education

  • Sales and Marketing Management

    at Business Academy Belgrade

    2014 - 2015 (1 year)

Languages

  • English Negotiation

  • Croatian Native

  • Serbian Native

  • Bosnian Native

  • German Elementary

Following (8)

Hives