With over 12 years of experience, eight of which I have attained, exclusively in the Museum and Arts industry as Visitor Experience/Engagement Specialist. Successfully coordinating tours, art activities and workshops to all visitors, building a professional rapport ensuring excellent service always.

Experience

  • Visitor Engagement Specialist

    at Department of Culture and Tourism Abu Dhabi

    December 2011 - February 2018

    Abū Z̧aby

    Provide informative and interactive guided tours to educate all visitors. Conduct creative art activities and workshops for world-class exhibitions and future acquisitions. Work closely with curators, artists, educators and experts to enhance the experience and engagement of the audience. Train and supervise event hosts and temporary staff during events and talks. Manage the editorial calendar and create content for social media accounts. Use Microsoft Office and CRM softwares to create daily reports and visitor data collection/management. Undergo and provide periodical trainings and constantly benchmark our services to industry standards. Coordinate with events companies and organizers for site visits, contracts, planning, layout, technical assistance, installation and troubleshooting. Operate the POS system, conducting inventory checks, restocking, display merchandising. and providing trainings to staff.

  • Visitor Service Coordinator

    at Tourism Development and Investment Company

    October 2009 - December 2011

    Abū Z̧aby

    Welcoming visitors, booking requests, handling emails, inbound calls, providing guided tours and monitoring the overall quality of visitor experience. Providing information about the museums, future developments, history, culture and heritage of the United Arab Emirates in the form of Guided Tours. Coordinating with various departments within the organization to create content and enhance visitor engagement. Using Microsoft Office and other software to create reports and data collection/management in order to provide statistical information. Assisting with sales and inventory in the Shop, taking admission and public program fees using a mPOS system. Completing training and development requirements related to TDIC’s vision and future projects. Creating and conducting workshops in collaboration with the Educational Team for School Groups in line with ADEC regulations.

  • Guest Service Agent

    at Etihad Airways

    October 2008 - October 2009

    Abū Z̧aby

    Managed Check-in counters, boarding gates, Transfer Desk, Guest Lounge and Transit area whilst providing a quality and consistent service Reported for duty, at the allocated area on-time, to ensure that the equipment at the designated work area (check-in/boarding gates/transfer desks) is functional before starting the flights. To maintain the Company uniform & grooming standards, providing quality atmosphere at the work place by delivering consistent quality service, which complies with agreed Service Standard, and Standard Operating Procedures in-order to achieve customer satisfaction. Being proactive in assisting co-workers and seniors in specific passenger service activities with regards to functions performed at check-in, Gates, and Transfer Desk. Underwent several trainings to ensure quality of work and level of security is beyond expectations.

  • Sales Coordinator/Office Assistant

    at Newmore Wallcoverings

    September 2006 - October 2007

    Dubayy

    Assisting the Regional Sales Manager for UAE based business development. ​ ​Supporting the UAE sales effort by providing assistance with data collection, visiting clients and sales prep. ​ Managing Reception and general administration duties. ​ Coordinating shipments, deliveries and following-up with customers to ensure timely deliveries and payments. ​ Processing Purchase Order, Quotations and Sales Invoice. ​ Coordinating with U.K. head office to maintain and develop sampling database. ​ Using CRM to develop and manage customer database.

  • Customer Service Executive

    at WorldSpace Satellite Radio Fz.Co.

    November 2005 - November 2006

    Dubayy

    Deliver prompt and professional solutions for customer inquires via phone, email ​ ​Handle dissatisfied customers in a polite and professional fashion. ​ Maintain broad knowledge of all company products, services and promotions. ​ Provide solutions and troubleshoot technical difficulties with satellite radio products and services via video/voice calls, email and direct. ​ Identify and implement new process plan to improve customer support service. ​ Work with product and sales teams to address and resolve customer issues efficiently. ​ Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

  • Telesales Executive

    at Le Meridien Dubai Airport

    January 2004 - January 2005

    Dubayy

    Contacting potential or existing customers to inform them about "Par Excellance" privilege card and services using scripts. ​ Answering questions about products or the company. ​ Asking questions to understand customer requirements and close sales. ​ Direct prospects to the field sales team when needed. ​ Enter and update customer information in the database ​ Take and process orders in an accurate manner ​ Handle grievances to preserve the company’s reputation ​ Go the “extra mile” to meet sales quota and facilitate future sales ​ Keep records of calls and sales and note useful information

Education

  • Operations Management - Bachelor of Business Administration

    at Charisma University

    2013 - 2017 (4 years) Dubayy

  • Business Studies - NIOS

    at Campus Educational Institute

    2004 - 2005 (1 year) Dubayy

  • High School

    at St. Josephs's High School

    1993 - 2003 (10 years) Mumbai - Mahārāshtra

Languages

  • English Native

  • Hindi Native

  • Marathi Native

  • Arabic Conversation

  • French Elementary

  • Spanish Elementary

Hives