Experience

  • Hotel Apartment Concierge

    at Fairmont Hotel

    May 2014 - at Present

    Dubayy

    Having full knowledge of all the promotions and changes running in the hotel so as to cascade all the correct information about the hotel and restaurant activities. Managing all restaurant reservations as requested by our tenants who would like dining in the hotel or in any of the outside restaurants. Greet and, answer telephones according to the standards, anticipate guest needs and wants respond accordingly to the requirements. Providing relevant details about hotel and apartments to the guests. Delivered messages, mail and packages left for guests and hotel facilities in a timely manner. Greeted and welcomed all hotel guests with a smile. Updated team members about changes in hotel products, services, pricing and policies.

Education

  • concierge

    at fairmont hotel

    2017 - at Present (2 years) Dubayy

  • Degree

    at Makerere university

    2010 - 2013 (3 years) Central Region

Knowledge and keywords

Languages

  • Arabic Native

  • English Negotiation

Hives