• Support and Training Specialist

    at San Computer

    April 2015 - at Present


    • Sejour Back-office System support and training • B2B and Web service integrations support • Understanding user needs and defining product requirements • Testing ongoing tasks and ensuring that everything is on schedule • Collecting and processing incoming user tickets and responding to their needs • Identifying opportunities to improve costumer support standards • Actively using our products and having expert level knowledge about them • Identifying and analyzing issues, patterns and trends in user requests