Experience

  • Customer Success Manager

    at Usabilla (by Surveymonkey)

    March 2019 - at Present

    Provincie Noord-Holland

    My role consists of managing a portfolio of Enterprise clients in the EMEA region and serving as the central point of contact throughout the entire lifecycle of the relationship. My responsibilities include building and maintaining excellent relationships with all levels of stakeholders including executive roles, serving as a trusted advisor, facilitator, advocate and coach as well as ensuring customers achieve their strategic business goals and gain value from their Usabilla product(s).

  • Business development representative

    at Usabilla (by Surveymonkey)

    August 2018 - March 2019

    Provincie Noord-Holland

    Identify potential clients in the target market and complete appropriate research on the prospective client’s business and equipment needs Develop relationships with prospective clients and serve as the first touchpoint throughout the sales cycle. Become a subject matter expert on business products, processes and operations, and remain up-to-date on industry news.

  • Customer care associate

    at HelloFresh

    November 2016 - July 2018

    Provincie Noord-Holland

    Open and maintain customer accounts by recording account information as well as resolve product or service problems by clarifying the customer's complaint. I also subsequently evolved as a community manager and afterwards as a team leader, responsible of a team of 10-20 agents.

Education

  • MSc Communication Science

    at University of Amsterdam

    2017 - 2018 (1 year) Provincie Noord-Holland

  • BA European Studies

    at Maastricht University

    2012 - 2015 (3 years) Provincie Limburg

Languages

  • Dutch Elementary

  • French Native

  • English Negotiation

  • Spanish Conversation

Hives