IT Support Engineer
at HD Concept SPRL
April 2019 - June 2019
Technical Support Level 2. Reporting directly to the IT Manager and collaborating closely with other IT team members. Responding to queries in a timely and accurate manner and resolving query to the user’s satisfaction.
at Rollout Engineer
June 2018 - March 2019
Working for a well established organisation to join their team to perform a lifecycle refresh of 800+ PC's and peripherals. Physically remove old equipment and replace with new Backup and restore of user data with USMT Configure Microsoft Windows 7 to the company requirements Install and configuration of multiple 3rd party software Audit all equipment and provide detailed data to the Asset Management Team Imaging of PC's (rare occurrence) Provided 1st and 2nd line support for customers
at IT Support
August 2013 - March 2018
Provided high Level Support for European public administrations. Analysis and support for Network applications. Team leading backup in a multicultural environment. Technical support onsite Level 2, 3 and support for end users. Mobile Management Device (Mobile Iron, Exchange configuration, IPhone Configuration, Backup & Restore Data, POP3, IMAP). Automate the Windows XP/7 migration process @European Commission (25000 pcs) Coordinate with other to define the cut over / migration plan. Support Business in their Customer Acceptance Test and their End to End tests on migrated Make the analysis of the bugs reported on migrated objects.
Bachelor's degree, Information Technology, Mention "Distinction" Graduated
1997 - 2000 (3 years) Bruxelles-Capitale
at Bruxelles II
1992 - 1997 (5 years) Bruxelles-Capitale